Excel
Srikanth R.B
Operation Manager
Bengaluru
Summary
Seasoned Operations Manager and talented leader with [11+] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
1
1
Language
Work History
Operations Manager
Money View
04.2023 - Current
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Reconciliation Loan Disbursement and collection as per LMS system.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to maximize Partner satisfaction.
Assistant Manager
Novopay Solution
08.2015 - 04.2023
- Handling retail Banking process, Bank reconciliation and Wallet operations, accounts receivable handling
- Wallet operations, DMT Transaction reconciliation and also working as BA to integration of automation DMT transactions and wallet related operation.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Senior Process Associate
TCS
02.2011 - 12.2014
- BANK RECONCILIATION and INVESTIGATION process to a leading investment bank’s Nostro accounts and their transaction with agent across bank and remitting banks
- Transactions include hedge funds, derivatives, fixed income, bonds, money market, interest claims, foreign exchange, equity derivatives.
- Automated repetitive tasks through implementation of appropriate technology tools, reducing manual workload for the team.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Met month-end reporting objectives and deadlines.
Education
MBA - Banking And Financial Support Services
ICFAI
Shimoga, India 04.2001 -
Skills
Reconciliation, Team Handling,
undefinedSoftware
SQL
SSR
TLM
Accomplishments
Won star Performer Award in TCS twice for Exceeding KPI consistently., Won a lot of on site appreciation for the timely and flawless deliverables., Increase in auto match rate by proposing to create reference masking to reduce manual matches, Auto Allocation of breaks based on the references., Zero un applied funds in investigation queue for major currencies like (USD, EUR)., Closure of dead accounts., Atomizing wallet loading activity, MIS report automation
Roles And Responsibilities
Handling Team (Reconciliation) of 11 associates., Worked to enhance the level of Customer Satisfaction resulting in increase of scores from 35% Upto 85%, Implementation of various control measures in order to enhance efficiency of the process., Stabilized of Management Review Process by implementing control check process and various new avenues to resolve the issues in a reduced turn around time which proved effective and efficient., Bank reconciliation., Wallet operation ,Special Commission working and initiation of payment., GST Data preparation for all income., DMT Remittance transaction reconciliation and billing., Review of the process performance on monthly basis and handling conference calls with sales to address Review Board., Review of Team Members’ performance on monthly and half yearly basis., Account receivable handling, Enhancing the work flow of with new additions to process. Lending reconciliation, Loan disbursement reconciliation,
Personal Information
- Date of Birth: 11/20/85
- Nationality: Indian
- Marital Status: Married
Timeline
Operations Manager
Money View
04.2023 - Current
Assistant Manager
Novopay Solution
08.2015 - 04.2023
Senior Process Associate
TCS
02.2011 - 12.2014
MBA - Banking And Financial Support Services
ICFAI
04.2001 -
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