Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Personal Information
Timeline
Generic
Srikanth R B

Srikanth R B

Bengaluru

Summary

Operations Manager with over 13 years of experience in optimizing business operations through strategic planning and problem-solving. Proven track record in developing high-performing teams and improving processes to enhance productivity. Expertise in reconciliation operations, identifying improvement opportunities, and implementing changes within operational and budgetary constraints.

Overview

13
13
years of professional experience

Work History

Operations Manager

Money View
Bengaluru
08.2015 - 04.2023
  • Reconciliation of loan disbursement and collection, as per the LMS system.
  • Managed reconciliation tasks to ensure precise alignment of financial documentation.
  • Conducted detailed reconciliation activities to maintain integrity of financial data.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and implemented strategies to maximize partner satisfaction.
  • Executed comprehensive reconciliation processes to ensure accuracy in financial records.
  • Conducted regular performance reviews, identifying areas for improvement, and developing action plans to address them
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Assistant Manager

Novopay Solution
Bengaluru
02.2011 - 12.2014
  • Handling retail banking processes, bank reconciliation, and wallet operations, as well as accounts receivable handling.
  • Wallet operations, DMT transaction reconciliation, and also working as a BA to integrate automation for DMT transactions and wallet-related operations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting, and minimizing discrepancies.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Implemented staff training programs, enhancing product knowledge, and improving customer service skills.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted detailed reconciliation activities to maintain integrity of financial data.
  • Automated wallet-loading process.

Senior Process Associate

TCS
Bengaluru
04.2010 - 01.2011
  • BANK RECONCILIATION and INVESTIGATION process for a leading investment bank's Nostro accounts and their transactions with agents across banks and remitting banks.
  • Transactions include hedge funds, derivatives, fixed income, bonds, money market, interest claims, foreign exchange, and equity derivatives.
  • Handling and initiating swift messages.
  • Automated repetitive tasks through the implementation of appropriate technology tools, reducing the manual workload for the team.
  • Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
  • Met month-end reporting objectives and deadlines.
  • Won star Performer Award in TCS twice for Exceeding KPI consistently.
  • Won a lot of on site appreciation for the timely and flawless deliverables.
  • Increase in auto match rate by proposing to create reference masking to reduce manual matches.
  • Auto Allocation of breaks based on the references.
  • Zero unapplied funds in the investigation queue for major currencies, such as USD and EUR.
  • Closure of dormant accounts.

Education

MBA - Banking And Financial Support Services

ICFAI
Shimoga

Skills

  • Reconciliation
  • Team leadership
  • Continuous improvement
  • Goal setting
  • Operations oversight
  • Project management
  • Resource management
  • Process automation
  • Staff training
  • Risk assessment

Accomplishments

  • Won star Performer Award in TCS twice for Exceeding KPI consistently.
  • Won a lot of on site appreciation for the timely and flawless deliverables.
  • Increase in auto match rate by proposing to create reference masking to reduce manual matches.
  • Auto Allocation of breaks based on the references.
  • Zero un applied funds in investigation queue for major currencies like (USD, EUR).
  • Closure of dead accounts.
  • Atomizing wallet loading activity.
  • MIS report automation.

Software

  • Excel
  • SSR
  • TLM
  • SQL

Personal Information

  • Title: Operation Manager
  • Date of Birth: 11/20/85
  • Nationality: Indian
  • Marital Status: Married

Timeline

Operations Manager

Money View
08.2015 - 04.2023

Assistant Manager

Novopay Solution
02.2011 - 12.2014

Senior Process Associate

TCS
04.2010 - 01.2011

MBA - Banking And Financial Support Services

ICFAI

Similar Profiles

CREATE PROFILE
Srikanth R B