15+ years of experience with exemplary exhibition of adroitness in multiple facets of agile and traditional technical project/program management across multifarious business domains and managing cross cultural, functional and remote teams across the globe.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Manager
Reach
07.2023 - Current
Program Leadership:Spearheaded the planning and execution of complex IT programs, defining scope, objectives, and deliverables.
Developed comprehensive project plans, including schedules, budgets, and resource requirements.
Capacity Planning: Successfully led capacity planning efforts for programs,considering project timelines, budget constraints, and skill requirements.
Agile Methodologies:Implemented agile methodologies, fostering a culture of collaboration and continuous improvement.
Conducted regular scrum meetings and ensured the adoption of agile best practices.
Stakeholder Management: Collaborated closely with stakeholders to align program objectives with business goals and objectives.
Communicated effectively with stakeholders and senior management on program status, risks, and issues.
Team Leadership:Managed day-to-day activities of the project team, ensuring tasks were completed on time and within budget.
Fostered a positive team culture, encouraging innovation and accountability.
Quality Assurance: Ensured the program met and exceeded required quality standards through robust quality assurance measures.
Resource Management: Managed program resources, including staffing, budget, and equipment, optimizing resource allocation.
Change Management: Proactively managed changes to the program scope, schedule, and budget, ensuring stakeholder alignment.
Technical Expertise:Leveraged strong technical expertise to understand and guide the project team in technical aspects.
Collaboration: Collaborated effectively with cross-functional teams, including software engineers, product managers, and stakeholders.
Technical Project/Program Manager
DAZN Software/GMS
08.2018 - 05.2023
Program Planning: Defined program scope and objectives, creating detailed project plans encompassing schedules, budgets, and resource requirements.
Led end-to-end agile and hybrid project management, collaborating with 50+ team members across different timezones.
Determined project staffing needs, allocated resources, and achieved a 9.2/10 NPS and 4.6/5 CSS.
Drove continuous improvement in project delivery processes through strong servant leadership.
Risk and Stakeholder Management: Effectively managed program risks, developed mitigation plans, and ensured alignment of program objectives with business goals.
Communication and Project Management: Communicated program status, risks, and issues to stakeholders and senior management.
Managed day-to-day activities of the project team, ensuring tasks are completed on time and within budget.
Quality Assurance and Resource Management: Ensured the program met required quality standards and managed program resources, including staffing, budget, and equipment.
Change Management and Technical Expertise: Managed changes to program scope, schedule, and budget, utilizing strong technical expertise to guide the project team.
Collaboration: Collaborated effectively with cross-functional teams, including software engineers and product managers, building strong relationships for project success.
Technical Project Manager
Hitachi Consulting (United Kingdom)
06.2015 - 07.2018
Created project plans with established timelines, assigned to appropriate teams and managed the workflow.
Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Conducted meetings and prepared reports to communicate project status with internal and external stakeholders.
Submitted budget estimates, project progress reports and cost tracking reports.
Developed and tracked project milestones to drive on-time and on-budget project delivery.
Associate Project Manager
MakroTech
02.2010 - 03.2015
Developed detailed project plans, including timelines, budgets, and resource allocations.
Managed day-to-day operations of projects while ensuring successful completion within established deadlines.
Identified potential risks associated with assigned projects and developed mitigation strategies.
Coordinated the efforts of internal and external teams to ensure successful delivery of projects.
Monitored progress against established milestones and adjusted resources accordingly.
Provided regular status updates to senior management regarding progress on active projects.
Created comprehensive reports summarizing project successes, challenges, and recommendations for future improvement initiatives.
Analyzed existing processes to identify areas for improvement and streamline operational efficiencies.
Technical Writer-Business Analyst
PTC (Parametric Technology Corporation)
07.2008 - 04.2010
Reviewed and edited technical documents for accuracy, clarity, and grammar.
Composed and maintained user manuals, product specifications, installation instructions, quick reference guides, troubleshooting procedures and other related materials.
Gathered information from subject matter experts to create technical documentation.
Developed content based on customer feedback.
Created illustrations and diagrams to supplement written material.
Maintained a library of existing technical documents and manuscripts.
Conducted interviews with developers and engineers to gain an understanding of the products being documented.
Performed research on new technologies in order to stay current in the field of Technical Writing.
Coordinated the review process for all deliverables prior to release.
Analyzed customer feedback to improve product documentation.
Skills
Program Performance Analysis
Quality Assurance
Data Analysis
Project Development Lifecycle
Project Development Lifecycle
Budgeting and Forecasting
Documentation and Reporting
Stakeholder Management
Work Planning and Prioritization
Risk Management Quality Assurance and Control Software Development Lifecycle