Srikanth S

• In charge of Board rooms and Meeting rooms av equipments installation
• Handling and troubleshooting of AV Equipment’s like AMX, POLYCOM Systems
• In charge of materials and spares and proper housekeeping
• Performed constructability reviews of construction bid documents for coordination purposes.
• Handling the shift and shift complains as well as other dept requirement and request
• Determined and scheduled priorities as required to progress engineering work.
• Maintained records for each project and engineering discipline.

• Performed service and system maintenance as directed.
• Completed and oversaw rack fabrication.
• Interfaced with customers to explain operation and instill confidence in installed systems.
• Provided technical support to event staff and presenters, reducing technical issues and delays.
• Maintained and troubleshot audio and visual equipment to minimize downtime.
• Maintained and documented inventory levels of audio and visual equipment to support continuous availability.
• Executed client consultations to determine audio-visual needs for events.
• Supported live events with well-controlled lights, sound and video streaming.
• Diagnosed and resolved problems with AV equipment and media management systems.

Handling and Troubleshooting: Proficient in managing and troubleshooting AV equipment, including Crestron, Extron, Biamp, AMX, and Polycom devices.
MATV Installation and Support: Experienced in installing and troubleshooting Master Antenna TV Systems (MATV).

• Created and implemented technical support plans for audio-visual systems.
• Maintained and troubleshot audio and visual equipment to minimize downtime.
• Provided technical support to event staff and presenters, reducing technical issues and delays.
• Executed client consultations to determine audio-visual needs for events.
• Programmed and operated audio-visual equipment to support seamless live events.
• Interfaced with customers to explain operation and instill confidence in installed systems.
• Set up projectors, laptops and microphones for live presentations.

SLA Management and Remote Support.

Provided remote support to users across multiple locations, demonstrating adaptability in problem-solving.
Collaborated with cross-functional teams to integrate AV services seamlessly.
Offered on-call support for critical AV issues, prioritizing SLA clients.
Optimized helpdesk workflows by identifying and implementing improvements.
Acknowledged client issues promptly to emphasize their importance.
Used clear language to explain problems and solutions.
Gathered details on issues, including device type and symptoms.
Suggested simple troubleshooting steps, like checking connections.
Kept clients updated on the status of their issues.
Provided immediate fixes or workarounds to minimize disruptions.
Coordinated on-site support by scheduling technician visits.
Assisted colleagues with complex technical challenges.

• Created and implemented technical support plans for audio-visual systems.
• Maintained and troubleshot audio and visual equipment to minimize downtime.
• Provided technical support to event staff and presenters, reducing technical issues and delays.
• Executed client consultations to determine audio-visual needs for events.
• Trained event staff on proper use of audio and visual equipment.
• Monitored and adjusted sound and lighting levels to optimize live event performance.
• Maintained and documented inventory levels of audio and visual equipment to support continuous availability.
• Supported live events with well-controlled sound and video streaming.
• Set up projectors, laptops and microphones for live presentations.
• Tested and calibrated audio and visual equipment to verify proper operation.