Srikanth S

• SLA Management and Remote Support.
• Provided remote support to users across multiple locations, demonstrating adaptability in problem-solving.
• Collaborated with cross-functional teams to integrate AV services seamlessly.
• Offered on-call support for critical AV issues, prioritizing SLA clients.
• Optimized helpdesk workflows by identifying and implementing improvements.
• Acknowledged client issues promptly to emphasize their importance.
• Used clear language to explain problems and solutions.
• Gathered details on issues, including device type and symptoms.
• Suggested simple troubleshooting steps, like checking connections.
• Kept clients updated on the status of their issues.
• Provided immediate fixes or workarounds to minimize disruptions.
• Coordinated on-site support by scheduling technician visits.
• Assisted colleagues with complex technical challenges.

Junior Engineer in Audio and Video Production

Role Overview: Support the setup, maintenance, and troubleshooting of audio and video equipment.
Key Responsibilities:
- Collaborate with the production team.
Monitor signal quality during recordings.
Ensure the final output meets industry standards.
Project Experience: I worked on notable projects for clients such as Juniper, VMware, Lam Research, and Harman. Essential Skills: Technical proficiency in audio and video software and hardware.

Essential Skills: Technical proficiency in audio and video software and hardware.
Strong understanding of signal processing.
- Keen attention to detail.
Effective communication skills for team collaboration.

Career Development: Opportunity to develop expertise in a dynamic environment and contribute to creative projects, paving the way for growth in the audio and video industry.

I'm a freelance AV professional specializing in sound, lighting, and video production. I provide high-quality AV solutions for various events and projects, ensuring everything runs smoothly.

I manage multiple projects with attention to detail and organization. Let's make your event a success!

Services Offered:

• Equipment setup and operation.
• Technical support during events.
• Audio mixing and sound design.
• Lighting design and implementation.
• Video production and live streaming.

• Maintenance
• Maintained and troubleshot audiovisual equipment, including projectors, sound systems, microphones, amplifiers, mixers, and associated cables.
• Setup audio-visual systems for conferences and events in accordance with customer specifications.
• Ensured proper operation of AV system components during events or meetings.
• Performed preventive maintenance on all AV equipment as needed.
• Configured digital signal processing devices, such as equalizers, crossovers, compressors, limiters, and noise gates.
• Coordinated with vendors to procure new audio-visual hardware or software when required.
• Tested newly installed audio-visual systems prior to use by clients.
• Checked completed work for quality and accuracy.
• Monitored and repaired range of equipment, including audio, video and video conferencing systems.
• Controlled lights, sound and A/V equipment during live productions.

• Maintenance
• Maintained and troubleshot audiovisual equipment, including projectors, sound systems, microphones, amplifiers, mixers, and associated cables.
• Setup audio-visual systems for conferences and events in accordance with customer specifications.
• Calibrated audiovisual systems to ensure optimal performance.
• Installed video walls and monitors to display visuals for presentations.
• Performed preventive maintenance on all AV equipment as needed.
• Ensured proper operation of AV system components during events or meetings.
• Diagnosed technical problems related to AV equipment malfunctions and took corrective action accordingly.

Handling and Troubleshooting: Proficient in managing and troubleshooting AV equipment, including Crestron, Extron, Biamp, AMX, and Polycom devices.

• MATV Installation and Support: Experienced in installing and troubleshooting Master Antenna TV Systems (MATV).
• Shift Management: Responsible for managing shifts, addressing shift-related complaints, and fulfilling departmental requirements and requests.
• Event coordination: oversee AV support for banquets, boardrooms, and meeting rooms, ensuring seamless operations during events.
• Fire Control Systems Management: In charge of fire control systems and responsible for maintaining fire safety equipment.
• Remote Support: Provide remote assistance for client requests related to Zoom and Microsoft Teams meetings.