Srikanth S
Bangalore
Summary
Attentive individual offering over 15+ years working for customer service company. Focused and skilled in employee oversight, mentoring and making process improvements.
Open and inclusive collaborator with strong team building skills. Excels at root cause analysis and dispute resolution. Leads by example to create positive and supportive working environments.
Service leader with business knowledge and management experience to positively impact team operations.
Overview
18
18
years of professional experience
Work History
Senior Manager
Alldigi tech limited
Bangalore
09.2013 - 01.2025
- Conducted performance reviews and provided feedback to direct reports for career development.
- Assigned work and monitored performance of project personnel.
- Analyzed business performance data and forecasted business results for upper management.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Delegated work to staff, setting priorities and goals.
- Worked with cross-functional teams to achieve goals.
Team Leader
Redbus.in
Bangalore
09.2011 - 08.2012
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained positive working relationship with fellow staff and management.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Motivated team members through recognition programs and performance-based incentives.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Team Leader
Allsec technologies Limited
Banaglore
06.2009 - 08.2011
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Mentored newly hired employees on operations and supported them to come up to speed.
Customer Support Executive
Sutherland Global services
Bangalore
01.2009 - 05.2009
- Promoted available products and services to customers during service, account management and order calls.
- Responded to customer inquiries via phone, email and chat.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints professionally and efficiently.
Team Leader
Aegis BPO
Bangalore
11.2006 - 06.2008
- Provided coaching and feedback on employee performance, encouraging professional development.
- Managed conflict resolution within the team to maintain a positive work environment.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Education
Bachelor of Science -
Sri Venkateswara University
Kadapa04-2006
Skills
- Employee performance reviews
- Operational planning
- Task delegation
- Client support
- Training and Development
- Employee retention strategies
- Resource allocation
- Staff complaint management
- Reporting oversight
- Business performance management
Languages
Telugu
First Language
Accomplishments
- Recognized by management for result oriented behavior, leading to increased business expansion
- Appreciations received from clients for meeting the targets and setting new bench marks
Timeline
Senior Manager
Alldigi tech limited
09.2013 - 01.2025
Team Leader
Redbus.in
09.2011 - 08.2012
Team Leader
Allsec technologies Limited
06.2009 - 08.2011
Customer Support Executive
Sutherland Global services
01.2009 - 05.2009
Team Leader
Aegis BPO
11.2006 - 06.2008
Bachelor of Science -
Sri Venkateswara University
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