Srikanth S J
Operations Manager, Amazon
Chennai
Summary
Experienced professional with a decade of experience across customer service, vendor support, operations, people management, and program management. Lean Six Sigma Green Belt certified, well-versed in leveraging technology for impactful results. Skilled in people and project management, with a focus on effective communication and leadership. Proven track record of optimizing team performance and delivering exceptional outcomes. Committed to driving innovation and collaboration.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Amazon
Chennai
04.2023 - Current
- Lead a team of 50+ members in strategizing and implementing tech-first programs to enhance vendor experience in AU, CA, AE/KSA & SG markets.
- Oversee analysis of vendor issues, providing data-driven recommendations for improvement, and leveraging solutions.
- Measure and manage team performance, ensuring prompt service delivery.
- Execute program management responsibilities to support new launches and deploy tech-first approaches on existing processes improving efficiency.
- Advocate for vendor needs, fostering collaborative partnerships, and leveraging technology to drive productivity.
- Own business goals on behalf of Retail teams, driving improvements to deliver impactful GMS outcomes.
- Establish clear communication channels, set expectations, and manage growth plans for vendors.
- Provide strategic leadership in planning, roadmap development, and execution of initiatives, prioritizing tech-forward approach.
- Foster internal collaboration to drive continuous improvement in tools and processes within targeted marketplaces.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning
Manager, Catalog
Amazon
Chennai
10.2020 - 03.2023
- Lead and manage Amazon Vendor Services Operations team in Australia, overseeing 20+ members supporting multiple categories for Amazon Australia.
- Collaborate globally with stakeholders to ensure process efficiency and meet program requirements.
- Develop and implement procedures, ensuring accuracy, efficiency and productivity enhancements.
- Partner with Retail and Product teams to streamline processes and ensure Vendor compliance.
- Drive resolutions with Vendors via AU Retail to foster program growth.
- Work cross-functionally to improve Vendor management workflows, advocating for tech solutions.
- Manage team performance and career development, mentoring Quality leads for high service delivery.
Associate Account Manager
Amazon
Chennai
10.2018 - 09.2020
- Drive strategy and execution for managing Amazon vendors as Subject Matter Expert within Amazon Vendor Services RBS team
- Drive root cause analysis of data quality issues, research vendor chargeback escalations, identify selection gaps, and develop vendor relationships.
- Measure success by task performance, selection improvement and catalog defect reduction.
- Audit completed tasks to ensure sustained impact and contribute to Correction of Error process.
- Collaborate cross-functionally to optimize product lines for key manufacturers on Amazon and support any new program launches
- Identify and fix process gaps, drive process simplification, and implement small-scale automation to increase productivity.
- Collaborate with internal teams to improve operational aspects
- Provide support for data collection, report preparation, and realignment of expectations with multiple stakeholders.
Lead
Amazon
Chennai
02.2017 - 09.2018
- Achieve business/operations goals for Amazon Vendor Services vendors across US and AU marketplaces.
- Collaborate with internal teams to improve selection, fix catalog defects, and analyze profitability metrics to support business growth.
- Gain experience in program managing small scale projects independently.
Senior Client Specialist
Groupon
Chennai
04.2015 - 01.2017
- Work on various queries such as payment, tool error troubleshooting and campaign preview and provide effective solution to start and keep campaign moving.
- Post campaign queries in re-launching or effective escalation management.
- Deliver service to large base of merchants across nine countries to effectively prepare them for their campaign launch via training on Merchant-facing tools and redemption process.
- Act as a liaison with other departments (Sales, Customer Service, Editorial, & Engineering) to address any cross departmental issues impacting the subscriber and identifying trends.
- Manage vendor's secure credentials like banking information, wire transfer details and reference numbers.
- Manage vendor accounts, campaigns and campaign schedules in Salesforce.com and order management systems, ensuring timely delivery of customer orders.
Customer Service Representative
Groupon
Chennai
12.2014 - 05.2015
- Handle day to day customer issues over email regarding all orders and deals in UK and IE regions.
- Track and assist in delivery and returns of customer orders through various tools.
Education
Engineering - Mechanical Engineering
M.N.M Jain Engineering College
Chennai 05.2010 - 04.2014
Senior Secondary -
Gill Adarsh
Chennai 06.2009 - 04.2010
Secondary -
Bhavan's Rajaji Vidhyashram
Chennai, India 05.2007 - 04.2008
Skills
Salesforce
Communication
Workflow Optimization
Problem-solving abilities
Data Management
Proficient in MS Office
Change Management
Retail Operations Management
SQL & VBA
Salesforce
Certification
Lean Six Sigma Green Belt
Timeline
Operations Manager
Amazon
04.2023 - Current
Lean Six Sigma Green Belt
08-2022
Manager, Catalog
Amazon
10.2020 - 03.2023
Associate Account Manager
Amazon
10.2018 - 09.2020
Lead
Amazon
02.2017 - 09.2018
Senior Client Specialist
Groupon
04.2015 - 01.2017
Customer Service Representative
Groupon
12.2014 - 05.2015
Engineering - Mechanical Engineering
M.N.M Jain Engineering College
05.2010 - 04.2014
Senior Secondary -
Gill Adarsh
06.2009 - 04.2010
Secondary -
Bhavan's Rajaji Vidhyashram
05.2007 - 04.2008