Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Srikanth S J

Operations Manager, Amazon
Chennai

Summary

Experienced professional with a decade of experience across customer service, vendor support, operations, people management, and program management. Lean Six Sigma Green Belt certified, well-versed in leveraging technology for impactful results. Skilled in people and project management, with a focus on effective communication and leadership. Proven track record of optimizing team performance and delivering exceptional outcomes. Committed to driving innovation and collaboration.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Operations Manager

Amazon
Chennai
04.2023 - Current
  • Lead a team of 50+ members in strategizing and implementing tech-first programs to enhance vendor experience in AU, CA, AE/KSA & SG markets.
  • Oversee analysis of vendor issues, providing data-driven recommendations for improvement, and leveraging solutions.
  • Measure and manage team performance, ensuring prompt service delivery.
  • Execute program management responsibilities to support new launches and deploy tech-first approaches on existing processes improving efficiency.
  • Advocate for vendor needs, fostering collaborative partnerships, and leveraging technology to drive productivity.
  • Own business goals on behalf of Retail teams, driving improvements to deliver impactful GMS outcomes.
  • Establish clear communication channels, set expectations, and manage growth plans for vendors.
  • Provide strategic leadership in planning, roadmap development, and execution of initiatives, prioritizing tech-forward approach.
  • Foster internal collaboration to drive continuous improvement in tools and processes within targeted marketplaces.
  • Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning

Manager, Catalog

Amazon
Chennai
10.2020 - 03.2023
  • Lead and manage Amazon Vendor Services Operations team in Australia, overseeing 20+ members supporting multiple categories for Amazon Australia.
  • Collaborate globally with stakeholders to ensure process efficiency and meet program requirements.
  • Develop and implement procedures, ensuring accuracy, efficiency and productivity enhancements.
  • Partner with Retail and Product teams to streamline processes and ensure Vendor compliance.
  • Drive resolutions with Vendors via AU Retail to foster program growth.
  • Work cross-functionally to improve Vendor management workflows, advocating for tech solutions.
  • Manage team performance and career development, mentoring Quality leads for high service delivery.

Associate Account Manager

Amazon
Chennai
10.2018 - 09.2020
  • Drive strategy and execution for managing Amazon vendors as Subject Matter Expert within Amazon Vendor Services RBS team
  • Drive root cause analysis of data quality issues, research vendor chargeback escalations, identify selection gaps, and develop vendor relationships.
  • Measure success by task performance, selection improvement and catalog defect reduction.
  • Audit completed tasks to ensure sustained impact and contribute to Correction of Error process.
  • Collaborate cross-functionally to optimize product lines for key manufacturers on Amazon and support any new program launches
  • Identify and fix process gaps, drive process simplification, and implement small-scale automation to increase productivity.
  • Collaborate with internal teams to improve operational aspects
  • Provide support for data collection, report preparation, and realignment of expectations with multiple stakeholders.

Lead

Amazon
Chennai
02.2017 - 09.2018
  • Achieve business/operations goals for Amazon Vendor Services vendors across US and AU marketplaces.
  • Collaborate with internal teams to improve selection, fix catalog defects, and analyze profitability metrics to support business growth.
  • Gain experience in program managing small scale projects independently.

Senior Client Specialist

Groupon
Chennai
04.2015 - 01.2017
  • Work on various queries such as payment, tool error troubleshooting and campaign preview and provide effective solution to start and keep campaign moving.
  • Post campaign queries in re-launching or effective escalation management.
  • Deliver service to large base of merchants across nine countries to effectively prepare them for their campaign launch via training on Merchant-facing tools and redemption process.
  • Act as a liaison with other departments (Sales, Customer Service, Editorial, & Engineering) to address any cross departmental issues impacting the subscriber and identifying trends.
  • Manage vendor's secure credentials like banking information, wire transfer details and reference numbers.
  • Manage vendor accounts, campaigns and campaign schedules in Salesforce.com and order management systems, ensuring timely delivery of customer orders.

Customer Service Representative

Groupon
Chennai
12.2014 - 05.2015
  • Handle day to day customer issues over email regarding all orders and deals in UK and IE regions.
  • Track and assist in delivery and returns of customer orders through various tools.

Education

Engineering - Mechanical Engineering

M.N.M Jain Engineering College
Chennai
05.2010 - 04.2014

Senior Secondary -

Gill Adarsh
Chennai
06.2009 - 04.2010

Secondary -

Bhavan's Rajaji Vidhyashram
Chennai, India
05.2007 - 04.2008

Skills

Salesforce

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Certification

Lean Six Sigma Green Belt

Timeline

Operations Manager

Amazon
04.2023 - Current

Lean Six Sigma Green Belt

08-2022

Manager, Catalog

Amazon
10.2020 - 03.2023

Associate Account Manager

Amazon
10.2018 - 09.2020

Lead

Amazon
02.2017 - 09.2018

Senior Client Specialist

Groupon
04.2015 - 01.2017

Customer Service Representative

Groupon
12.2014 - 05.2015

Engineering - Mechanical Engineering

M.N.M Jain Engineering College
05.2010 - 04.2014

Senior Secondary -

Gill Adarsh
06.2009 - 04.2010

Secondary -

Bhavan's Rajaji Vidhyashram
05.2007 - 04.2008

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Srikanth S JOperations Manager, Amazon