Srikanth S
Service Manager
Bangalore
Summary
- Currently working as Service Manager.
- Certified Consultant in SAP SuccessFactors Employee Central 2021.
- Having 16+ years of experience as a Project/Service Manager, Solution Architect, and Project Lead.
- Experience in SAP Project Implementations, Upgrade, Rollout & Support projects.
- Having 13 + years of experience in SAP HCM Modules like Organizational Management, Personnel Administration, Travel Management, Benefits, Time Management, and Performance Management.
- Have been part of 8 major SAP projects - 3 implementations, 2 Rollout & 4 Support projects.
- Managing a team of 20 members from Offshore & Onshore.
- 2 Years of Experience as Project Manager.
- Successfully managed and implemented SAP FIORI Apps for HR & MM as Project Manager.
- Have worked on projects across various industries ranging from Media, Telecom and Oil & Gas, Specialty Services.
- Successful at handling customer issues quickly and effectively.
- Understands best practices and optimum procedures to complete quality work and meet service goals. Decisive in leading teams, managing performance and uphold standards.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
Work History
Service Manager
Softtek India Pvt Ltd
Bangalore
09.2020 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Responsible for establishing and managing client relationships.
- Leveraged in-depth understanding of end-to-end customer experience to identify pain points.
- Works closely with project team to help them meet all proposed delivery expectations.
- Ensure sound change management, incident management, and problem resolution are executed within ITSM framework and defined SLAs are met.
- Extensive experience working with globally spread teams and project resources.
- Proven record of effective customer expectation management including managing customer requirements, gaining consensus on challenging issues and communicating decisions effectively.
- Work cross-functionally with Delivery Management and Business Operations.
- Identify cross-training requirements for team members.
- Reviews internal team performance and provides feedback to make improvements.
- Support internal and external audits by providing direction on improvements and processes for improvements to internal audits.
Project Lead & SAP HCM Consultant
Softtek India Pvt Ltd
Bangalore
06.2013 - 10.2020
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Met with manager weekly to provide detailed project report and milestone updates.
- Worked with SAP functional teams to gather, refine and confirm business requirements for sub-projects/enhancements across US, Canada, Swiss, Singapore.
- Performed requirement gatherings, created FS & BRD and independently drove solution implementation.
- Engaged to facilitate migration from ECC 4.6 to ECC6 EHP7
- Prioritize of work between developments and support tickets.
- Managing support teams geographically from India & Mexico.
- Engaging with team members for on time delivery.
- Direct interaction with Service Manager and client for weekly reporting and project status update.
- Engage with teams to understand enhancement requirement, feasibility, and gap analysis.
- Tracking and monitoring status of tickets to meet all SLA's.
- Analyze tickets and assign it to different team members.
- Identify cross trainings requirement for team members.
- Interactions with Client & gathered business requirement for new developments
- Working with SPOC team for Audit findings and Security controls
- Assisting onboarding & Offboarding process.
- Defined responsibilities and roles of 20 team members
SAP HCM Solution Architect
Softtek India Pvt Ltd
Bangalore
12.2010 - 10.2020
- Performed configuration work to support new and existing functionality for Hire to Retire, Time Management
- Extended Hire to Retire interface capabilities to other countries based on limited fields
- Created Functional Specifications based on Business Requirement Document (BRD)
- Established interfaces to/from Third Party Vendors & PA, OM, and Positive Time Management.
- Manged complex Positive Time Management scenarios with more than 150 scenarios.
- Testing and documentation of new developments/enhancements
- Performed post validation of system refresh
- Providing support on day-to-day issues
- Monitoring outbound and inbound interfaces in SAP
- Testing & Documentation of new developments
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
SAP Project Manager
Softtek India Pvt Ltd.
Bangalore
05.2018 - 01.2019
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Responsible for establishing and managing client relationships.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Leveraged in-depth understanding of end-to-end customer experience to identify pain points.
- Works closely with project team to help them meet all proposed delivery expectations.
- Identified plans and resources required to meet project goals and objectives
Involved in end-to-end management of assigned project phases based on project delivery schedules. - Followed up with concerned stakeholders in ensuring seamless implementation of assigned project phases leading to enhanced client satisfaction.
Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications. - Prepare and present various status reports to senior management and other stakeholders to enable effective decision-making.
- Identified, addressed, and either resolved or escalated project issues.
Project Manager
Softtek India Pvt Ltd.
Bangalore
10.2015 - 04.2016
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance
- Responsible for establishing and managing client relationships.
- Achieved project deadlines by coordinating with contractors to manage performance
- Leveraged in-depth understanding of end-to-end customer experience to identify pain points.
- Works closely with project team to help them meet all proposed delivery expectations.
- Identified plans and resources required to meet project goals and objectives
- Involved in end-to-end management of assigned project phases based on project delivery schedules.
- Follow up with concerned stakeholders in ensuring seamless implementation of assigned project phases leading to enhanced client satisfaction.
- Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
- Prepare and present various status reports to senior management and other stakeholders to enable effective decision-making.
- Identified, addressed, and either resolved or escalated project issues.
SAP HCM Lead
Softtek India Pvt Ltd.
Bangalore
11.2014 - 04.2016
- Successfully migrated from ECC 4.6 to Ehp6.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Prepare business models, document functional specifications, BBPs, user manuals, test cases, and results.
- End to End integration testing.
- Uploading master data.
- Supervised work of contracted employees to deliver work on schedule.
- Met schedule using excellent planning and coordination skills.
SAP HCM Consultant
Cairn Energy India Pvt Ltd
Gurgaon
09.2008 - 12.2010
- Implemented SAP Travel Management & Performance Management System.
- Managed multiple sub projects in SAP HCM
- Perform configuration work as needed to support new and existing functionality
- Handled developments and enhancements with SAP developers for changing and improving business process. Gathering new business requirements, and preparing functional specifications.
- Performed unit tests, integration tests, regression tests, and non-regression tests. Coordinating with key users and end users for UAT tests.
- Creating detailed business requirements to create functional specifications & technical architecture.
- Understand existing Business processes of client, evaluate processes for future requirements, and propose best solution.
- Worked on interfaces to/from Third Party Vendors
- Perform post validation of system refresh
- Providing support on day-to-day issues.
Assistant Manager
Inofur Office Systems
Chennai
09.2005 - 09.2008
- Improved customer satisfaction and sales through considered coordination with colleagues, enhancing overall care and service.
- Worked with drive and determination to consistently exceed targets, leading by example to motivate high-achieving teams.
- Obtained customer feedback for process improvements in support of long-term business strategies.
- Reported monthly and annual sales and staff efficiency metrics.
Education
MBA - Human Resources
SRM Institute of Management Studies
Chennai 06.2003 - 05.2005
Bachelor of Arts - Commerce
Guru Nanak College
Chennai 07.2000 - 05.2003
Skills
Project Management
Certification
SAP SuccessFactors EC
Timeline
Service Manager
Softtek India Pvt Ltd
09.2020 - Current
SAP SuccessFactors EC
06-2020
Scrum Master
08-2018
SAP Project Manager
Softtek India Pvt Ltd.
05.2018 - 01.2019
Project Manager
Softtek India Pvt Ltd.
10.2015 - 04.2016
SAP HCM Lead
Softtek India Pvt Ltd.
11.2014 - 04.2016
Project Lead & SAP HCM Consultant
Softtek India Pvt Ltd
06.2013 - 10.2020
SAP HCM Solution Architect
Softtek India Pvt Ltd
12.2010 - 10.2020
ITIL V3 Foundation
05-2010
SAP HCM Consultant
Cairn Energy India Pvt Ltd
09.2008 - 12.2010
Assistant Manager
Inofur Office Systems
09.2005 - 09.2008
MBA - Human Resources
SRM Institute of Management Studies
06.2003 - 05.2005
Bachelor of Arts - Commerce
Guru Nanak College
07.2000 - 05.2003
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