Srikanth Surve
Hyderabad
Summary
Results-driven Manager with extensive retail and management experience. Enhances customer satisfaction through effective training and team support. Manages financial operations and inventory to ensure profitability and efficiency across multiple locations. Skilled in strategic planning and operational management, implementing initiatives to boost market share and improve customer experiences. Builds strong stakeholder relationships to drive operational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Manager
MAX INDIA RETAIL PVT LTD
Hyderabad, INDIA
01.2025 - Current
- Managed financial operations, including budget forecasting, expense control, and profitability analysis.
- Oversaw daily operations, ensuring adherence to quality standards and regulatory compliance to support overall business objectives.
- Led a team of 50+ employees, fostering a culture of teamwork, professionalism, and continuous improvement.
- Monitored staff performance, developing targeted improvement plans to enhance individual and team effectiveness.
- Recruited and hired staff for organisational vacancies, implementing consistent policies to foster a cohesive workforce.
- Implemented process improvements to enhance efficiency and productivity across the organisation.
- Facilitated regular team meetings to discuss progress, address issues, and align on objectives.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Cluster Manager in Training (CMIT)
Reliance Trends
Hyderabad, INDIA
04.2024 - 12.2024
- Managed cluster of retail outlets, overseeing daily operations to maximise profitability and efficiency.
- Operational Management: Oversee daily operations, including sales, inventory management, customer service, and staff management.
- Strategic Planning: Develop and implement strategic plans to achieve sales targets, increase market share, and enhance profitability within the cluster.
- Team Leadership: Recruit, train, and develop a high-performing team of managers and staff.
- Motivated sales staff through competitions and personalised coaching plans to enhance strategy effectiveness.
- Financial Management: Monitor and analyse financial performance, identify cost-saving opportunities, and prepare financial reports.
- Set budgets and monitored expenses to ensure departmental profitability.
- Monitored, assessed and evaluated KPIs in line with financial targets, pivoting operational strategy to improve sales.
- Prepared detailed reports on sales, stock levels, and staff performance for senior management, supporting informed decision-making.
- Customer Experience: Ensure excellent customer service and address customer concerns.
- Brand Management: Maintain brand consistency and integrity across all locations.
- Store Development: Identify opportunities for new store openings or expansions.
- Relationship Management: Build and maintain relationships with landlords, suppliers, and other stakeholders.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
- Organised staff rotas to ensure coverage during peak times.
Store Manager
Reliance Trends
Hyderabad, INDIA
10.2019 - 03.2024
- Oversaw profit and loss statements to ensure financial health of the store.
- Managed retail operations effectively.
- Coordinated store operations efficiently.
- Led team performance and development.
- Improved customer service experiences through staff training and engagement.
- Executed shrinkage control measures to minimize inventory loss.
- Developed strategies for attrition control.
- Inventory Management.
- SOP Audits.
- Product Training and Development.
- New Product Implementation.
- Sell Through.
- Process Adherence and Process Implementation.
- Facilitated e-commerce operations effectively.
- NSO Operations.
- BTL Marketing Activities.
Assistant Store Manager
Max Retail Limited (Landmark Group)
Hyderabad, INDIA
08.2018 - 09.2019
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales with special displays and promotions.
- Scheduled employee shifts based on customer traffic and individual strengths to optimise workforce efficiency.
- Trained new employees on proper protocols and customer service standards.
- Negotiated pricing and service terms with customers and vendors, improving cost management and profit margins.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality.
- Organised data to forecast performance trends, reducing operational risks through informed decision-making.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring programme to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programmes in addition to robust reporting tool that increased operational quality.
Department Manager
Pantaloons Aditya Birla
Hyderabad, INDIA
06.2012 - 07.2018
- Ensured department met sales and profit objectives by minimising waste and pursuing revenue generation opportunities.
- Managed customer service operations, resolving issues promptly to maintain high satisfaction levels.
- Monitored staff performance, developed improvement plans to enhance team effectiveness.
- Reviewed sales and inventory data, identified trends, and prepared reports to support shrinkage and safety awareness.
Education
Master of Business Administration - RETAIL
Alagappa University
Karaikudi, IN-TN01-2024
BBA - RETAIL
MADURAI KAMRAJ
Skills
- Financial management
- Budget management
- Profit and loss accountability
- Operational management
- Inventory management
- Shrinkage control
- Strategic planning
- Business development
- Team leadership
Certification
- RLA-Foundation Leadership Program
- TTT-Train the Trainer Program
Languages
Hindi
Intermediate
B1
English
Upper Intermediate
B2
Timeline
Business Manager
MAX INDIA RETAIL PVT LTD
01.2025 - Current
Cluster Manager in Training (CMIT)
Reliance Trends
04.2024 - 12.2024
Store Manager
Reliance Trends
10.2019 - 03.2024
Assistant Store Manager
Max Retail Limited (Landmark Group)
08.2018 - 09.2019
Department Manager
Pantaloons Aditya Birla
06.2012 - 07.2018
Master of Business Administration - RETAIL
Alagappa University
BBA - RETAIL
MADURAI KAMRAJ