SRIKANTH THIRUNAHARI

As a Product Manager, I own the vision, strategy, and roadmap of a product that aligns with the company’s overall strategy and goals.
My key responsibilities includes: gather, manage, and prioritize stakeholder's requirements; define what to solve, build the business case and drive the agile development team to incrementally deliver the product.

• Supervised operations team to support operational excellence and excellent customer service.
• Educated operations team on best practices, company policies and service excellence standards.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Developed and maintain operational guidelines for staff.
• Monitored employee productivity and optimized procedures to reduce costs.
• Wrote and shared [Type] and [Type] reports to help senior leadership make effective business decisions and plans.
• Evaluated current operational strategies and recommend improvements.
• Generated operational reports for management on monthly schedule.
• Advanced productivity KPIs by leading trainings on procedures and safety practices.
• Reviewed shift reports to understand current numbers and trends.
• Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.

• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
• Enhanced employee management by developing schedules, tracking time and administering payroll.
• Developed and maintain operational guidelines for staff.
• Generated operational reports for management on monthly schedule.
• Used [Software] and [Software] to analyze production data, guaranteeing efficient production of defect-free products.

• Discovered training needs and provided coaching.
• Set clear team goals and delegated tasks and set deadlines.
• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted team member meetings and updated members on best practices and continuing expectations.
• Developed strategies to promote team member adherence to company regulations and performance goals.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Produced weekly, daily and monthly activity reports and forecasts.
• Assisted with new hire processing and existing training programs.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Participated in cross-functional team-building activities.
• Led team of [Number] members while providing exceptional customer service.
• Positioned as go-to person for up to [Number] staff members, troubleshooting complex administrative and training issues promptly.
• Provided constructive criticism regarding quality assurance on collections team phone calls.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Led team of [Number] members while providing exceptional customer service.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

• Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
• Worked with colleagues to create prototypes of new designs and training materials.
• Assisted with new hire processing and existing training programs.
• Participated in cross-functional team-building activities.

• Managed on-site evaluations, internal audits and customer surveys.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Carried out day-day-day duties accurately and efficiently.
• Used Microsoft Word and other software tools to create documents and other communications.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Developed and maintained courteous and effective working relationships.
• Exceeded goals through effective task prioritization and great work ethic.

• Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
• Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
• Collaborated with leadership team to identify relevant questions and determine best methods of collection.
• Streamlined research processes to meet tight deadlines for multiple projects.
• Completed exhaustive research into [Topic] using databases, physical records and digital resources.
• Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information.
• Produced actionable information that improved [Area].
• Conducted [Type], [Type] and [Type] analyses on regular basis.

• Developed macros, special formulas and other actions to produce reliable and consistent statistical reviews.
• Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
• Collaborated with leadership team to identify relevant questions and determine best methods of collection.
• Set up equipment, organized inventory and maintained facilities.