Summary
Overview
Work History
Education
Skills
Languages
Interest
PROFESSIONAL ENHANCEMENT
AWARDS & RECOGNITIONS
Timeline
Generic

Srikanth Venkateshwara Rao M

Hyderabad

Summary

A performance Driven Professional bringing in rare level Business acumen and record of achievements developed over 23 years of experience in managing entire corporate plans and goals successfully Used instincts , insights, Judgement, and timing to succeed on tough deal .Operations Management ,Business Development , Supply chain management, Logistics Management to maximise customer satisfaction process compliance etc.

Ability in coordination with Internal and External customers for running successful business operations and experience of implementing procedures and services standards got Business Excellence Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Chief Operating Officer

Shopper’s
Dar Es Salaam
11.2021 - 12.2023
  • Spearheaded new facility expansion with $[Amount] in capital funds.
  • Analyzed financial data and identified areas of improvement for cost savings.
  • Reviewed policies and procedures to ensure compliance with applicable regulations.
  • Created annual budgets and monitored expenses against budget goals.
  • Implemented process improvements to reduce waste and optimize workflow.
  • Drove revenue up by [Number]% by cultivating successful client relations.
  • Organized and oversaw capital improvement projects to maintain business viability.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Reviewed, analyzed and interpreted financial statements.
  • Optimized supply chain to reduce materials costs and improve distribution.
  • Promoted brand awareness by increasing market penetration across [Type] markets.
  • Monitored performance metrics to ensure quality standards are met.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Brought in more than $[Amount] in new business each quarter.
  • Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Oversaw production activities from design through delivery of products or services.
  • Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
  • Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics, and other SEO techniques and metrics sources.
  • Facilitated change management initiatives in order to streamline operations.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state and local laws and regulations.
  • Signed and approved budgets for new funding and program initiatives.
  • Served as strategic advisor and functional expert on critical strategic and operational matters.
  • Maintained productive relationships and communication channels across organization.
  • Managed staff recruitment, training, and development processes.
  • Created program to promote new managers from within, leading to cohesive leadership structure.
  • Implemented strategic offerings to enhance company's suite of products and services.
  • Directed the daily operations of multiple departments across the organization.
  • Delivered speeches and attended industry conferences to promote company image and engage with buyers.
  • Developed long-range plans for business growth, resulting in [Number]% increase in annual sales.
  • Developed and refined short- and long-term strategies to drive growth and profitability.
  • Hired, trained and mentored [Number] staff members to maximize productivity.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Provided guidance and support for problem solving efforts.
  • Maximized profits through reducing expenditures and evaluating prices.
  • Built relationships with external stakeholders such as investors, partners.
  • Analyzed customer feedback data to identify trends in product satisfaction.
  • Standardized and optimized scheduling and managed labor costs by leveraging labor management tools.
  • Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
  • Conducted regular meetings with departmental heads to review progress.
  • Formulated strategies to improve customer service levels within the organization.
  • Negotiated contracts with vendors and suppliers for goods or services.
  • Ensured compliance with safety protocols, industry standards, and legal requirements.
  • Fostered collaboration and development of new practices by business leaders.
  • Identified new business opportunities through market research analysis.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
  • Established key performance indicators for measuring success.
  • Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
  • Collaborated with senior leadership on organizational objectives and initiatives.
  • Fostered proactive attitude and future-focused thinking among staff in fast-paced environment.
  • Monitored outcome measures, program outcomes and performance improvement.
  • Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
  • Maintained a positive work environment by resolving employee disputes promptly.
  • Developed and implemented strategies to increase operational efficiency.
  • Established plans to address productivity, operational performance and staff retention and satisfaction.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging [Industry] trends.
  • Increased company revenue by $[Amount] within first year.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Delivered products to customer locations on time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated with others to discuss new opportunities.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Manager of Operations

Flipkart India PVT Ltd
Bangalore
03.2016 - 10.2022
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Implemented systems for tracking operational performance metrics.
  • Engaged with existing and potential clients to gain insight into needs.
  • Formed and sustained strategic relationships with clients.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Scheduled meetings between internal teams and external stakeholders when necessary.
  • Created company handbook to document corporate policies and procedures.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Monitored team progress towards achieving milestones set forth in project plans.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Planned and coordinated logistics for large-scale events or conferences.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Negotiated contracts with vendors for services necessary for daily operations.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Delegated work to staff, setting priorities and goals.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Integrated technology to increase efficiency and real-time accountability of operational tasks.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Worked with cross-functional teams to achieve goals.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained schedule of class assignments to meet deadlines.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Delivered products to customer locations on time.
  • Modified existing software systems to enhance performance and add new features.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with others to discuss new opportunities.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.

Deputy Manager

Future Retail India PVT Ltd
Bangalore
07.2007 - 02.2016
  • Oversaw budgeting responsibilities, reducing costs and increasing margins.
  • Participated in regular brainstorming sessions with senior management team regarding strategic initiatives taken by the organization.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized meetings, events, conferences, workshops for staff members.
  • Maintained records of all operational activities for future reference.
  • Managed overall budgeting process including forecasting expenditures.
  • Identified cost-saving opportunities that helped reduce expenses significantly.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed financial statements and reports to ensure accuracy of data.
  • Analyzed customer feedback data to identify areas of improvement in services offered by the organization.
  • Created processes for handling customer complaints effectively.
  • Assisted in recruitment, selection, training, and development of employees.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized working processes between department supervisors cutting wasted time and materials.
  • Provided necessary technical assistance and advice to subordinates when needed.
  • Ensured adherence to safety measures at workplace as per regulatory guidelines.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Created and revenue reports to track trends and proactively adjust management strategies.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Formulated plans for streamlining business processes according to changing market trends.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated work of team of [Number] employees to help each team member carry out accurate [Area of expertise] work.
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Followed [Job Title] advice to improve leadership and supervisory skills.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Collaborated closely with management team to roll out functional and strategic initiatives.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Learned all aspects of [Type] business from ground-up to fully understand every operational facet and contribute to long-term business success.
  • Organized resources and minimized waste to protect company interests and complete projects on time.
  • Completed inventory audits to identify losses and project demand.
  • Resolved conflicts between staff members in a timely manner.
  • Distributed in-depth progress and status reports to upper management and other appropriate stakeholders.
  • Provided guidance and support to team members to help them achieve goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Incorporated new and upcoming products by researching emerging offerings and building relationships with suppliers.
  • Developed strategies for improving customer service standards within the organization.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Assisted with divisional budget preparation and supported executives in managing incoming reports, letters and file archives.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted with planning and developing company initiatives and projects.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and hired qualified candidates to fill open positions.
  • Compiled and assessed performance data, converting information into improvement plans.
  • Analyzed business performance data and forecasted business results for upper management.
  • Prepared monthly progress reports detailing achievements against set targets.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Developed and implemented new procedures to improve efficiency of the organization.
  • Produced thorough, accurate and timely reports of project activities.
  • Maintained focus in role as single point of contact for stakeholders with commitment to successfully completing projects on time and within budget.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
  • Conducted performance appraisals for subordinate staff members and provided feedback on their performance.
  • Coordinated with other departments to ensure smooth functioning of activities.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Proposed or approved modifications to project plans.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Modified existing software systems to enhance performance and add new features.
  • Maintained schedule of class assignments to meet deadlines.
  • Delivered products to customer locations on time.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Manager of Business Development and Sales

Cosmo’s Granites PVT Ltd
Chennai
07.2005 - 05.2007
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Identified areas for improvement in operational processes and developed solutions to enhance efficiency.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Monitored market trends, customer feedback, and competitor activities to identify opportunities for growth.
  • Developed marketing plans that included budgeting, forecasting, target markets selection and product positioning.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Created and maintained relationships with key clients, partners, vendors, and industry professionals.
  • Formulated sustainability strategies to drive financial viability of programs and services.
  • Generated ad hoc reports, measuring against core KPIs and team progress to goal.
  • Oversaw regional and local sales managers and staff.
  • Coached team members on sales techniques and provided constructive feedback when needed.
  • Co-developed quota and compensation plan to motivate and reward sales staff.
  • Organized business development initiatives such as trade shows, conferences, seminars, workshops and other events.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Developed and implemented new sales strategies to update product lines.
  • Resolved customer complaints regarding sales and service.
  • Developed and significantly grew assigned territory [Number]% within first year.
  • Tracked monthly sales to generate reports for business development planning.
  • Gained market share in new sales performance through aggressive team training.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Created and maintained sales environment to support business objectives.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Collaborated with cross-functional teams such as operations, finance, legal departments, in order to develop successful business models.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Established pricing policies that maximized profits while maintaining customer satisfaction levels.
  • Organized and deployed team resources to support department and company strategies.
  • Researched prospective customers using online databases or other means of gathering information about their businesses.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Implemented innovative approaches to improve overall customer experience.
  • Directed and coordinated products, services and sales activities.
  • Assisted in the preparation of presentations for potential clients regarding products and services offered by the company.
  • Negotiated contracts with customers to ensure best terms of agreement.
  • Supported sales team members to drive growth and development.
  • Conducted market research and reported on competitors.
  • Coordinated inter-departmentally to drive sales development initiatives and carry out mission and goals of organization.
  • Prepared detailed reports on sales performance for senior management review.
  • Managed production and distribution of collateral materials to support development and marketing goals.
  • Provided leadership support throughout the entire sales cycle from prospecting through closing of deals.
  • Coached, developed and motivated team to achieve revenue goals.
  • Developed and implemented effective strategies to expand customer base and increase sales.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Conducted market research to analyze competitor trends in order to gain a competitive advantage.
  • Maintained contact with existing customers through phone calls, emails, and visits to build strong relationships.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Supervised sales teams by providing guidance on how to effectively close deals.
  • Created call scripts, prospecting emails and other resources to drive consistency of messaging.
  • Mentored team members to create clear paths toward career goals.
  • Developed comprehensive business development plan to achieve sustainability and annual budget goals.
  • Built partnerships and strategic alliances to extend organization's brand and increase avenues of support.
  • Maintained professional network of potential clients and business opportunities.
  • Managed the process of identifying potential customers and developing new accounts.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Delivered products to customer locations on time.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated with others to discuss new opportunities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Assistant Manager

Modfurn PVT Ltd
Chennai
07.2002 - 06.2005
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed inventory audits to identify losses and project demand.
  • Created reports on sales trends, inventory levels, and financial data.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed business performance data and forecasted business results for upper management.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Maintained up-to-date knowledge of company products and services.
  • Recruited and trained new employees to meet job requirements.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Served as a liaison between staff members and senior management personnel.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Delivered products to customer locations on time.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Sales Officer

Crocodile India PVT Ltd
Chennai
05.2000 - 06.2002
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Conducted market research and reported on competitors.
  • Oversaw regional and local sales managers and staff.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Provided training sessions on new products as needed by customers.
  • Gauged client and customer interests and needs with surveys and networking techniques.
  • Communicated regularly with territory and regional managers for daily support and strategic planning.
  • Reviewed competitor activity in order to stay ahead of changing trends.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Administered and described strategies for customer retention and account expansion to employees, developing solid long-term relationships.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Contacted existing customers or clients to gather testimonials and evidence to support sales proposals.
  • Developed strategies to increase sales and market share.
  • Hired and motivated high-performing sales team achieving over $[Amount] in new sales per year.
  • Provided exceptional customer service throughout the entire sales process.
  • Implemented promotional campaigns to boost sales volume.
  • Maintained accurate records of all sales activities and results.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Identified product or service improvements by remaining current on industry trends, market activities and competitors.
  • Promoted products at trade shows across region, connecting with prospects and improving market penetration.
  • Gained market share in new sales performance through aggressive team training.
  • Analyzed customer feedback to improve product offerings.
  • Developed pricing models that maximized profits while meeting customer needs.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Gathered data from multiple sources including surveys, focus groups.
  • Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.
  • Developed a comprehensive understanding of company products and services.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Negotiated terms of sales agreements and developed contracts to successfully close sales.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources.
  • Prepared presentations, proposals and sales contracts for existing and potential accounts.
  • Contacted current and potential clients to promote products and services.
  • Prepared weekly reports summarizing current sales performance metrics.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
  • Coached junior colleagues on best practices for lead generation and closing deals.
  • Built relationships with key clients through regular contact.
  • Attended industry events to build brand recognition and establish contacts.
  • Directed and coordinated products, services and sales activities.
  • Collaborated with marketing team members to create compelling content.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained schedule of class assignments to meet deadlines.

Education

MBA - Human Resources Development

Dr Ambedkar Open University
Hyderabad
08-2008

Bachelor of Arts - Commerce

Madras University
Chennai
08-1998

Skills

  • Operation Management
  • Supply Chain Management
  • Business Development
  • Logistics Management
  • Inventory Management
  • Warehouse Management
  • Channel Sales Management
  • Distribution Management
  • Purchase
  • Vendor Management
  • Customer Service
  • Metrics
  • Business Analysis
  • Strategic Planning
  • Policy Development
  • Cross-Functional Collaboration
  • Risk Management
  • Financial Oversight
  • Executive Leadership
  • Engineering
  • Management
  • Operations Management
  • Corporate Communications
  • Contract Negotiation
  • Production
  • Marketing
  • Organizational Development
  • Change Management
  • Business Administration
  • Benefits Administration
  • Performance Management
  • Human Resources Management
  • Financial Management
  • Process Improvement
  • Cross-Functional Teamwork
  • Budget Administration
  • Delegation
  • Technology
  • Planning and Execution
  • Compliance Management
  • Operations Administration
  • Operations Oversight
  • Business Forecasting
  • Decision-making
  • Organization
  • Analytical
  • Critical thinking
  • Relationship building
  • Supervision & leadership
  • Computer skills
  • People skills
  • Good work ethic
  • Data management
  • Reliable & trustworthy
  • Planning & organizing
  • Team building
  • Training & development
  • Multitasking

Languages

English
First Language
Hindi
Proficient
C2
Telugu
Proficient
C2
Tamil
Proficient
C2
Kannada
Proficient
C2

Interest

  • Travel
  • Books
  • Music
  • Cricket
  • Football
  • Browsing

PROFESSIONAL ENHANCEMENT

  • Executive Presence -Training work shop by Shital Mehra
  • Store Guru Program - Devdutt Patnaik
  • Strategic Influencing
  • POSH
  • BCP
  • Finance Skill Program
  • ACP Anti Corruption policy
  • Developing self Excellence
  • SIX SIGMA

AWARDS & RECOGNITIONS

  • CEO AWARD for Business Excellence 2016
  • CEO AWARD for Customer Excellence 2020
  • INSTANT KARMA AWARD 2021
  • ACE ALLIANCE AWARD 2021

Timeline

Chief Operating Officer

Shopper’s
11.2021 - 12.2023

Manager of Operations

Flipkart India PVT Ltd
03.2016 - 10.2022

Deputy Manager

Future Retail India PVT Ltd
07.2007 - 02.2016

Manager of Business Development and Sales

Cosmo’s Granites PVT Ltd
07.2005 - 05.2007

Assistant Manager

Modfurn PVT Ltd
07.2002 - 06.2005

Sales Officer

Crocodile India PVT Ltd
05.2000 - 06.2002

MBA - Human Resources Development

Dr Ambedkar Open University

Bachelor of Arts - Commerce

Madras University

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