Srikanth VS
Bengaluru
Summary
Results-driven sales and management professional with over 5 years of progressive experience in banking, finance, and customer relations. Expertise in team leadership, performance appraisal, and driving sales growth. Skilled in building lasting customer relationships, and achieving top sales rankings. Fluent in five languages, enabling seamless communication across diverse teams and clients.
Overview
11
11
years of professional experience
Work History
Team Manager
Ujjivan small finance bank
Bengaluru
02.2024 - 06.2024
- The customer service representative may call a customer to inform them of a sale, tell them about a new product that may interest them, or ask if they are interested in upgrading their current services.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
- Utilized project management software to track team tasks, deadlines, and accomplishments.
Team Manager
HDFC Bank
Bengaluru
11.2021 - 12.2023
- As a Team Manager, I have learned a lot, built networks, grown from managing a team of 12
- I am still learning, building better relationships, understanding people and helping my team make the most of their experience with HDFC Sales and It's the duty of team managers to support the needs of team members in a way that's helpful, positive, and motivating
- Monitored team performance and identified areas of improvement, resulting in a 70% increase in team efficiency
- Established team goals and objectives that increased team performance by 80%
- Established clear roles and responsibilities for each team member, allowing for better accountability and collaboration
- Coordinated with other departments to ensure smooth project execution and timely delivery
- Implemented a performance appraisal system that provided employees with timely and personalized feedback
- Resolving customer queries pertaining to banking related issues
- Qualified for all Life insurance contest in HDFC Bank and 60% Team will Qualify for all Life insurance contest
- Always being in the list top 25 managers
- Always being 1st in the unit for unsecured loans with 4 to 5 RM From My Team
Relationship Manager
HDFC Bank
Bengaluru
05.2019 - 11.2021
- The role of a Relationship Manager is to enhance the existing relationship with HNI customers by analyzing their needs and then cross-selling various products and services, such as current and savings accounts, loan products, and third-party products like insurance and mutual funds.
- Successfully achieved the IRDA certification for HDFC Bank on December 10, 2020.
- Qualified for all life insurance contests in HDFC Bank.
- Always being in the top 15 list of relationship managers.
- Star Performer Award received from the Group Head and Channel Head.
- Qualified for MDTR.
- Life insurance qualification traveled domestically and internationally.
Consultant
InfoTrack
Bengaluru
08.2018 - 02.2019
- Calling customers to fix appointments for service-related issues.
- Processed and issued product orders and service upgrades for customers.
- Assisted in the fulfillment of customer orders placed over the telephone.
- Served as the point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Maximized customer satisfaction by resolving service issues promptly.
- Implemented feedback-gathering mechanisms, improving service delivery, and enhancing customer experience.
Tele Caller
Serco
Bengaluru
09.2013 - 04.2014
- Calling the customer and fixing an appointment for sales.
- Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
- Generated new sales opportunities through direct telephone selling.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Managed multiple tasks simultaneously while maintaining focus on each individual caller.
Education
BA - Journalism
HKES Degree College
12.2018
P.U.C -
Govt PU College
Bangalore01.2012
S.S.L.C. -
HMT High School
Bangalore01.2010
Skills
- Time management
- Planning Expert
- Sales strategy
- Effective communication
- Performance Appraisal Expert
- Management Expert
- Client relationship management
- Problem-solving aptitude
- Customer relationship management
- MS office
- Team building
- Work Planning and Prioritization
- Customer service
- Customer focus
Languages
- English
- Tamil
- Telugu
- Hindi
- Kannada
Timeline
Team Manager
Ujjivan small finance bank
02.2024 - 06.2024
Team Manager
HDFC Bank
11.2021 - 12.2023
Relationship Manager
HDFC Bank
05.2019 - 11.2021
Consultant
InfoTrack
08.2018 - 02.2019
Tele Caller
Serco
09.2013 - 04.2014
BA - Journalism
HKES Degree College
P.U.C -
Govt PU College
S.S.L.C. -
HMT High School
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