Srikar VOOTUKOORU
Bangalore
Summary
Ambitious Technology Lead with 10+ years successfully aligning internal and external technical resources to provide consistent and reliable progress toward business goals. Expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations.
Overview
9
9
years of professional experience
Work History
Technology Lead
Across Assist
08.2023 - 03.2024
- Participated in verifying compliance with service level agreements by maintaining technical uptime levels.
- Collaborated with business planning department to monitor and adjust company-wide technology utilization, modifying infrastructure to meet business goals.
- Partnered with architecture team to develop wholistic technology roadmap, accounting for departmental priorities and overall business goals.
- Designed documentation protocols and standard operating practices to unify technology management efforts across company.
- Fostered strong relationship between technology team and Business Heads to align efforts.
- Served as primary point of contact for [Number] Managed Service Providers (MSP), maintaining healthy business relationships through constant communication.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Developed technical requirement documentation for new software products.
- Assessed business requirements to create focused solutions.
- Presented business leaders with ROI estimations to drive project planning.
- Authored best practices documentation for use in new personnel onboarding processes.
- Researched and adopted new technologies to add value to existing offerings.
- Recommended technology upgrades to improve client security.
- Enhanced and reconstructed computer systems to increase efficiency.
- Maintained authoritative knowledge through continued education and ongoing training.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Improved systems with addition of new features and infrastructure.
- Organized system operating procedures to strengthen controls.
- Enhanced interfaces to promote better functionality for users.
- Educated stakeholders on data protection tactics to reduce breaches.
- Developed diagrams to describe and lay out logical operational steps.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Maintained exceptional uptime of [Number]% for [Type] technology to sustain continued operations.
- Led technology governance efforts, planning upgrades, hardware refreshes and software updates.
- Fostered strong relationship between technology team and managers to align efforts.
Senior Software Engineering Manager
Towbook
06.2019 - 03.2023
- Towbook Management Software is headquartered in Michigan and has provided cloud-based towing software for over 9 years
- We currently serve over 3,000 businesses in the US and Canada, with an average of 100 new businesses adding our service each month
- Our primary market is the towing and recovery industry, comprising of businesses that conduct roadside assistance, towing, recovery, and transport work
- Towbook Management Software is utilized for the management of day-to-day operations of businesses who utilize the software
- Towbook has a variety of integrations with 3rd party platforms, including major insurance companies like Agero, Allstate, Geico, Road America, Quest, and others
- Towbook also has integrations with several GPS providers.
- Evaluated ongoing development efforts, providing feedback on potential methods of expediting completion and improving final results.
- Drove high-level strategic planning of development efforts across multiple projects to optimize resource utilization and shorten development times.
- Allied with other engineering leaders to plan, manage and coordinate teams around reaching prescribed development milestones.
- Cultivated partnerships between engineering, product and UX personnel to create holistically designed final products.
- Led development on [Number] simultaneous projects, multi-tasking across several deliverables while remaining in direct control of development paths.
- Collaborated with cross-functional teams to integrate specific [Type] features into finished products.
- Directly interacted with high-level customers to verify satisfaction and integrate feedback on in-process development projects.
- Communicated regularly with customers concerning data exchange and technology integration.
- Oversaw development and implementation of improvements to support network operations.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Implemented and maintained technology and software budget.
Sennior Software Engineering Manager
STERIS Corporation
06.2018 - 06.2019
- STERIS is a leading provider of infection prevention and other procedural products and services
- The company is focused primarily on healthcare, pharmaceutical and medical device Customers
- At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
- Provided regular feedback to both junior engineers and senior leadership on individual performance metrics and observations.
- Evaluated ongoing development efforts, providing feedback on potential methods of expediting completion and improving final results.
- Directly interacted with high-level customers to verify satisfaction and integrate feedback on in-process development projects.
- Integrated prescribed processes and conventions during project planning to align products with internal guidelines.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Communicated regularly with customers concerning data exchange and technology integration.
Lead Software Engineer
Urgently Roadside Assistance
06.2015 - 06.2018
- Urgent.ly is America's leading on-demand roadside assistance service
- Designed for the on-demand economy and the connected car revolution, Urgent.ly is providing the fastest, safest, and most innovative roadside assistance experience - all without a subscription or membership fee
- Urgent.ly is also the only roadside assistance service in America with accident alert detection technology and Family View - a unique feature that provides families and caregivers peace of mind by allowing them to track the roadside service of a loved one from start to finish
- Urgent.ly is a cost-effective alternative to traditional subscription-based auto clubs.
- Designed, coded, tested, debugged and documented programs using agile development practices.
- Implemented and adopted cloud technologies and best practices for automation, configuration, monitoring and platform scalability.
- Wrote relational database queries for stored procedures, query optimization and performance tuning.
- Wrote, maintained and managed test documentation, manuals and [Type] materials.
- Managed project and personal schedule by consistently meeting deadlines.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Collaborated with clients to define solution requirements.
- Participated in architecture, design and implementation of back-end features using C# and Java.
- Delivered unit-tested systems within customer-prescribed timeframes.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Conducted regression testing and submitted observations to development team.
- Developed robust, scalable, modular and API-centric infrastructures.
- Partnered with development team on product development and application support plans.
- Coordinated efficient large-scale software deployments.
- Represented software applications engineering team during large and complex development projects.
Education
Master of Science -
Syracuse University
Syracuse, New York06.2015
Bachelor of Science -
Reva University
Bengaluru, India06.2013
Skills
- Tools Loggly, New Relic, Splunk, Apache Solr, GitHub, Postman API automation, Firebase and BranchIO
- Performance LoadRunner
- Databases MySQL, SQL Server, mongoDB, Cosmos DB
- Continuous Integration Jenkins, Bamboo
- Operating Systems Windows 98/XP/Vista/7/8/Unix/Mac OS X
- Scripting Languages Python, Shell
- Bug Tracking Tools Jira, Asana
- SD Methodologies Agile, Scrum and Waterfall
- Cloud Computing Microsoft Azure
- Test tools
- Process Automation
- Client Needs Assessment
- Test Automation
- Project Management
- Quality Assurance Testing
Timeline
Technology Lead
Across Assist
08.2023 - 03.2024
Senior Software Engineering Manager
Towbook
06.2019 - 03.2023
Sennior Software Engineering Manager
STERIS Corporation
06.2018 - 06.2019
Lead Software Engineer
Urgently Roadside Assistance
06.2015 - 06.2018
Master of Science -
Syracuse University
Bachelor of Science -
Reva University
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