Sri krishna Chaitanya Meka
Visakhapatnam
Summary
Proven customer service expert with experience at National Healthcare Service, adept in cash handling and resolving complaints with empathy. Achieved increased customer loyalty through effective dispute management and exceptional service delivery. Skilled in POS system operation and maintaining professionalism under pressure, consistently enhancing customer satisfaction.
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in this role.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Cashier
Rontec Reatail Limited
04.2023 - 09.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Customer Service Representative
National Healthcare Service
05.2022 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Master of Science - Embedded Systems And IC Design
Liverpool JohnMoores University
Liverpool,UK 04.2001 -
Bachelor of Technology - Electronics And Computer Science
K L University
Vijayawada 04.2001 -
Skills
Customer service
Cash handling
Customer complaint resolution
Patience and composure
Data entry proficiency
Refund handling
POS system operation
Inventory management
Financial shortage analysis
Timeline
Customer Service Cashier
Rontec Reatail Limited
04.2023 - 09.2024
Customer Service Representative
National Healthcare Service
05.2022 - 03.2023
Master of Science - Embedded Systems And IC Design
Liverpool JohnMoores University
04.2001 -
Bachelor of Technology - Electronics And Computer Science
K L University
04.2001 -
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