Srikrishna Mohan Kotichintala

Working as service manager to branch attending customer queries kyc updation account openings deposit mobilisation digital banking processing of gold loans etc

• Analyzed customer data to identify trends and anticipate customer needs.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Developed strong rapport with customers and created positive impression of business.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Performed cash, card, and check transactions to complete customer purchases.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Recommended complementary purchases to customers, increasing revenue.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Listened to customer needs and desires to identify and recommend optimal products.