SRIKRISHNAN SUBRAMANIAN
Bengaluru
Summary
Strategic Solution Architect eager to utilize expertise in process evaluation and optimization demonstrated over 16 years of superior industry performance. Innovative and ambitious with a passion for furthering the Ericsson mission. Dedicated student interested in applying excellent communication and interpersonal skills to solution architect role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Solutions Architect
Ericsson
01.2023 - Current
- end to end portfolio from physical to cloud solutioning, including activities like dimensioning hardware , dimensioning software , licensing requirements , installation , upgrades,external Certificate replacement
- Defined technical integration strategy and developed integration plans.
- Led cross-functional teams in systems integration projects.
- Provided support for database upgrades and software deployments.
- A clear demonstration on the geo Red solutioning covering both its technical pros and cons of the product ensuring 100% availability to the end customer.
- technical support and mentoring to all the junior teammates and available when required for a smooth execution of all the implementation activities.
- Provided quality control to eliminate downtown and reduce corporate expenses.
- Created detailed design documents that outlined system architecture, security measures, data models and integration points with other systems.
- Managed multiple projects simultaneously while ensuring quality assurance standards were met throughout the process.
- Documented procedures for deploying changes into production environments safely and efficiently.
Technical Lead
Ericsson
05.2022 - 12.2022
- Coordinated system installations, testing and code corrections.
- Mentored junior integrators on system integration best practices and standards.
- Ensured compliance with established processes, procedures, policies, guidelines, and standards.
- Installed patches and upgrades to maintain application stability and security posture.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Identified project risks and developed solutions and contingency plans to prevent mistakes and delays.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
Senior Engineer
Ericsson
04.2019 - 05.2022
- Managed [Number]-member team to resolve system outages and handle case escalations.
- Created safe working environment by adhering to preventive procedures.
- Finished projects on time and within budget.
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
- Led team meetings to discuss project progress and address issues.
- Performed testing to determine functionality or optimization.
- Troubleshot hardware and software compatibility issues.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
techincal solutions leader-Aricent
Aricent
06.2018 - 03.2019
- trouble ticket handling
- created technical solutions and documented them for faster recovery of issues
- Created knowledge base documents for frequently asked questions.
- Answered user inquiries to resolve computer software or hardware operation problems.
Technical Team Lead
Infinite Computer Solutions
11.2017 - 06.2018
- performed netact installation
- performed netact OSS upgrade
- performed node integration in netact OSS
- shared knowledge within the team about netact OSS competence.
Senior System Integrator
Ericsson
09.2017 - 11.2017
- Verified that all components meet design specifications and standards.
- performed SOAP API testing with web applications
- performed various CR activities remotely using testing tools like SOAPUI
- performed Acceptance testing closely with customer.
- Analyzed test results to detect issues and track root causes.
- Monitored virtual server environment targeting testing and backend servers.
Senior solution integrator
Ericsson
05.2014 - 08.2017
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- performed installation of service delivery platforms.
- performed UI testing closely with US customers like T-mobile
- Maintained updated knowledge through continuing education and advanced training.
Senior Customer Support Engineer
Ericsson
03.2010 - 04.2014
- trouble ticket handling with all global customers across
- got experience in ticketing tool like Remedy
- great troubleshooting skills in EMS/NMS area with cross dimensional skills involving all the technical teams.
- Installed, configured, and maintained customer networks.
- onsite travels to perform acceptance testing , troubleshooting all the technical issues relevant to the domain
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Provided secondary support to field engineers, helping to resolve escalated service calls by leveraging remote access tools
- Performed complex network diagnostic tasks, examining packet traces, fault logs and TCP/IP routing records to located negative impact events for customers.
- Created detailed documentation regarding customer interactions and resolutions.
- Monitored system performance to identify potential problems.
- Recognized by management for providing exceptional customer service.
ENGINEER -NETWORK OPERATIONS
Ericsson
07.2008 - 02.2010
- worked as a O&M engineer in different domains such as OSS, MPBN and SGSN and LI
- overall maintenance of site deployed in customer setup
- Coordinated with vendors on procurement of hardware components such as servers, routers and switches.
- detailed healthcheck of all the products deployed in customer site.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Engineer Support
Ericsson
06.2008 - 05.2009
- worked on transmission domain in MV36 (EMS )
- worked on transmission domain in MV38 (NMS)
- performed commissioning using local craft terminal.
ENGINEER
ERICSSON INDIA PRIVATE LIMITED
07.2007 - 05.2008
- handled CSRs on MV36 and MV38
- went through the various customer workshops and trainings on the product
- Collaborated with others to discuss new opportunities.
Education
Bachelor of Technology - BTech - Electrical, Electronics and Communications Engineering
DIT UNIVERSITY
01.2007
Skills
- Solution Building
- Cloud Applications
- Network Management Applications
- Upgrades , Installations,
- Dimensioning
- Cloud
- Kubernetes
- Cloud-Native Applications
- Docker
- OSS/ENM
- ENIQ
- Unix
- Customer Satisfaction
- Customer Implementation Support
- Improving Processes
Websites
Certification
- Ericsson Certified Technology - IP, Ericsson
- Redhat certified Engineer - RHCE, Red Hat, 160-270-781
- Redhat certified system administrator-RHCSA, Red Hat, 160-270-781
- Certified Safe Agilist (SA), Scaled Agile, Inc.
- CERTIFED AUDITOR, Vexil Business Process Services Pvt Ltd
- Solaris Administrator 1 and 2, Oracle
- Scrum Foundation Professional Certificate, CertiProf International
- CKA: Certified Kubernetes Administrator, The Linux Foundation, 01/01/22, 01/01/25
- Certified Kubernetes Administrator, Cloud Native Computing Foundation (CNCF), 09/01/22, 09/01/25
- Ericsson 5G Core Associate, Ericsson, 09/01/22, 09/01/25
- 5G CORE, Ericsson
- Cloud Native Fundamental, Ericsson, 04/01/23, 04/01/24
- BCSS Cloud Fundamental Level, Ericsson
- BCSS-AWS Experience Level Assessment, Ericsson
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Solutions Architect
Ericsson
01.2023 - Current
Technical Lead
Ericsson
05.2022 - 12.2022
Senior Engineer
Ericsson
04.2019 - 05.2022
techincal solutions leader-Aricent
Aricent
06.2018 - 03.2019
Technical Team Lead
Infinite Computer Solutions
11.2017 - 06.2018
Senior System Integrator
Ericsson
09.2017 - 11.2017
Senior solution integrator
Ericsson
05.2014 - 08.2017
Senior Customer Support Engineer
Ericsson
03.2010 - 04.2014
ENGINEER -NETWORK OPERATIONS
Ericsson
07.2008 - 02.2010
Engineer Support
Ericsson
06.2008 - 05.2009
ENGINEER
ERICSSON INDIA PRIVATE LIMITED
07.2007 - 05.2008
Bachelor of Technology - BTech - Electrical, Electronics and Communications Engineering
DIT UNIVERSITY
Similar Profiles
Patrick MurrayPatrick Murray
Senior software engineer at EricssonSenior software engineer at Ericsson
Atul AnuragAtul Anurag
Full Stack Developer at EricssonFull Stack Developer at Ericsson
Michael BlackMichael Black
Tech Lead at EricssonTech Lead at Ericsson
Mulpuri Sai RishithaMulpuri Sai Rishitha
Graduate Engineer Trainee at EricssonGraduate Engineer Trainee at Ericsson
Keshav PushadappuKeshav Pushadappu
Community Specialist at G2.com Private LimitedCommunity Specialist at G2.com Private Limited