Srikumar Bhaskaran

Responsible for day to day operations at Coimbatore and Mysore branches, managing 152 employees and 125 providers.

Creating strategies with senior management.

Developing policies that will correlate with strategies.

Implementing effective processes and standards.

Managing customer service and ensuring customer retention.

Reporting on operational progress.

• Decreased unit economics to 0.92 within span of 2 months by establishing goals, overseeing performance, and tetrising/effectively pairing scribes.
• Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities

• Managing group of team managers.
• Employee scheduling.
• Managing overall workflow of office.
• New customer introduction and implementations
• Scribe-TS ratio, coverage, and quality checks.

• Responsible for teaching and training trainees to make them production ready and onboard them as successful medical scribes.
• Assigning and pairing potential scribes with their primary physicians.
• Training and working with scribes implementing them on new providers.

• Virtual scribe for multiple specialty providers creating visit charts in real time.
• Achieved 4 DAs before moving on to becoming implementation specialist.
• Worked as primary scribe for 10+ physicians from various specialties (primary providers as well as coverage)

• Worked in different capacities starting career as medical transcriptionist in year 2000, Executive Proofreader, Account Lead, and shift supervisor in multiple companies.