Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Srilagna Das

Srilagna Das

Hyderabad

Summary

Dynamic and results-driven Learning Delivery Facilitator with 6 years of experience and with broad background in designing and implementing educational programs. Strengths include strong communication skills, ability to understand individual learning needs, and developing creative teaching strategies. Demonstrable impact on improving students' comprehension and retention of key concepts through innovative pedagogical in engaging learners through interactive methodologies, fostering skill development, and enhancing employee performance. Proven ability to collaborate with stakeholders, identify training needs, and drive learning initiatives that align with organizational goals. Passionate about creating a positive and impactful learning environment to support both personal and professional growth.

Overview

8
8
years of professional experience

Work History

Learning Facilitator

Synchrony Financial
Hyderabad
05.2022 - Current
  • Developed and implemented training plans to ensure effective and timely delivery of learning materials.
  • Facilitated group discussions on assigned topics and provided guidance and feedback as needed.
  • Assisted with the design, development, and implementation of instructional materials.
  • Organized and facilitated workshops to introduce new concepts or technologies to participants.
  • Led process upselling sessions and huddles for the assigned portfolio.
  • Conducted training needs analysis, managed administrative tasks, and developed weekly lesson plans in line with the curriculum
  • Designed and facilitated process knowledge assessments to measure learning outcomes.
  • Collaborated with Learning Engagement Specialists to share best practices and enhance training initiatives.
  • Supported regional training projects and special assignments across the Asia region.

Senior Customer Service Representative

Synchrony Financial
Hyderabad
09.2020 - 04.2022
  • Handled inquiries from internal and external customers
  • Resolved issues aligning with SOPs and guidelines using SYF systems
  • Identified and recommended process improvements for operational efficiency.
  • Updated and maintained customer records in compliance with company policies.

Senior Customer Service Executive

Indigo Airlines
Hyderabad
04.2017 - 12.2019
  • Developed and implemented customer service strategies to improve customer satisfaction levels.
  • Assisted customers with product inquiries, complaints and technical issues.
  • Resolved escalated customer service issues in a timely manner.
  • Contacted customers to assess needs and deliver solutions.
  • Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.

Education

Bachelor of Technology in Computer Science And Engineering -

Camelia Institute Of Technology
Kolkata, West Bengal
01-2018

Diploma - Computer Sciences

Jis School of Polytechnic
Kalyani,West Bengal
01-2015

ISCE -

Calcutta Girls High School
Kolkata

CBSE -

Indira Gandhi Memorial School
Kolkata

MBA - HR and Operations Management

Bengal Institute Of Technology
Shantiniketan , West Bengal

Skills

  • E-Learning Facilitation
  • Instructional Material Creation
  • Learning Methodologies
  • Community Advocacy Engagement
  • Effective Student Interaction
  • Adaptive Learning
  • Policies and Procedures Enforcement
  • Program Analysis
  • Public Speaking
  • Conflict Management
  • Professionalism
  • Quality Assurance

Languages

English
First Language
Bengali
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Learning Facilitator

Synchrony Financial
05.2022 - Current

Senior Customer Service Representative

Synchrony Financial
09.2020 - 04.2022

Senior Customer Service Executive

Indigo Airlines
04.2017 - 12.2019

Bachelor of Technology in Computer Science And Engineering -

Camelia Institute Of Technology

Diploma - Computer Sciences

Jis School of Polytechnic

ISCE -

Calcutta Girls High School

CBSE -

Indira Gandhi Memorial School

MBA - HR and Operations Management

Bengal Institute Of Technology
Srilagna Das