Srilakshmi Kundala

QA Analyst

Infosys Ltd.

Mahindra World City

05.2022 - Current

Company Overview: Client: DTCC (Depository Trust & Clearing Corporation).
Delivered L1 production support for DTCC applications, like portal Q6 and the Daily SOD process, ensuring high availability and timely issue resolution.
Performed daily SOD Batch process in NSCC(National Securities Clearing Corporation) ensuring accurate and consistent data flow across systems.
Performed PODS status checks and UI health monitoring to track application responsiveness and stability.
Managed and troubleshot MQ Manager processes, including queue depth, channel status, and message delivery.
Collaborated with cross-functional teams for root cause analysis, change deployment, and performance optimization.
Provided production support for the RISK environment, focusing on autosys completion jobs and feed data load in Database.
Monitored and ensured the timely execution of engines and downstream processes to meet business cut-offs.
Resolved feed failures and job delays by coordinating with upstream/downstream teams.
Maintained operational checklists, dashboards, and incident logs for better tracking and reporting.
Client: DTCC (Depository Trust & Clearing Corporation)
Ensured 99%+ system uptime across supported applications through proactive monitoring and quick incident response.
Streamlined daily checks by implementing automated monitoring scripts for GoldenGate, MQ processes, and job completion statuses.
Received Best Fresher Award and client appreciation for consistent on-time delivery of business-critical feeds and reduced incident resolution time.
Created and maintained standard operating procedures (SOPs), monitoring dashboards, and status reports for client stakeholders.
Ensured adherence to SLAs and ITIL processes for incident, problem, and change management.