Srilakshmi Mangala

Product Adoption Specialist

Visakhapatnam

Summary

Customer Success professional with 3+ years of experience in HR SaaS at Keka HR, passionate about helping customers achieve value through smooth onboarding, strong adoption, and ongoing support. Known for building trusted client relationships, understanding business needs, and working closely with product and engineering teams to deliver meaningful outcomes for mid-market customers.

Overview

years of professional experience

Languages

Work History

Product Adoption Specialist – Client Success

Keka HR

12.2023 - 02.2026

- Support customers post-implementation by guiding them through product adoption and best practices.
- Act as a trusted point of contact for day-to-day queries, tickets, and support conversations.
- Work closely with Customer Success Managers to identify adoption gaps and proactively address risks.
- Collaborate with product and engineering teams to report issues, follow up on fixes, and share customer feedback.
- Provide hands-on payroll and compliance support during critical monthly cycles.

Implementation Consultant – Client Onboarding

Keka HR

04.2022 - 11.2023

- Led end-to-end onboarding for 35+ mid-market customers, serving as the primary point of contact from kickoff to go-live.
- Conducted detailed discovery sessions to understand HR, payroll, and compliance requirements.
- Configured HRIS modules including Payroll, Leave & Attendance, Employee Lifecycle, and Compliance.
- Managed data migration, testing, UAT, and go-live support to ensure a smooth transition.
- Delivered customer training sessions and post-go-live handholding to ensure confidence and early adoption.
- Partnered with internal teams to address product gaps through workarounds and enhancement requests.

Education

Bachelor of Technology - Information Technology

GITAM University

Visakhapatnam

01.2021

Skills

Customer Success & Onboarding,

SaaS Implementations,

Client Relationship Management,

Stakeholder Communication,

Escalation Handling,

Payroll & Compliance,

Requirement Gathering,

Process Improvement

Websites

linkedin.com/in/srimangala

Timeline

Product Adoption Specialist – Client Success

Keka HR

12.2023 - 02.2026

Implementation Consultant – Client Onboarding

Keka HR

04.2022 - 11.2023

Bachelor of Technology - Information Technology

GITAM University

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