ECW
SRILAKSHMI NARAYANAN
Business Analyst
Chennai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Business Analyst
Orthoserv Pvt Ltd
11.2020 - Current
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Providing Analytical Reports - Monthly and Trend Reports to understand the current Business outlook
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Ensured compliance with industry regulations by conducting thorough risk assessments and implementing necessary controls.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Closely worked on the US Insurance process
- Review and analyze insurance denials to determine root causes and trends.
- Develop and implement strategies to prevent future denials.
- Collaborate with billing and coding teams to ensure accurate claim submissions.
- Maintain detailed records of denial trends, resolutions, and financial impacts.
- Provide regular reports and updates on denial management metrics to leadership.
Clinic Manager
Curapodiatrics Care Pvt Ltd
11.2017 - 12.2018
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
- Coordinated community outreach efforts to promote health education and build strong connections between the clinic and local residents.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Enhanced team performance by providing regular training and professional development opportunities.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
Education
Master of Arts - Police Science
Indhira Gandhi Open University
Kolkata 04.2001 -
Bachelor of Arts - Police Science
Loreto College
Kolkata 04.2001 -
High School - Arts
Loreto Day School
Kolkata 04.2001 -
Skills
Strategic Planning
undefinedSoftware
Athena
Omni
Availity
Noridian
CGS
UHCP
Evicore
Cigna Health
Navinet
Timeline
Business Analyst
Orthoserv Pvt Ltd
11.2020 - Current
Clinic Manager
Curapodiatrics Care Pvt Ltd
11.2017 - 12.2018
Master of Arts - Police Science
Indhira Gandhi Open University
04.2001 -
Bachelor of Arts - Police Science
Loreto College
04.2001 -
High School - Arts
Loreto Day School
04.2001 -
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