ECW
SRILAKSHMI NARAYANAN
Business Analyst
Chennai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Business Analyst
Orthoserv Pvt Ltd
11.2020 - Current
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Providing Analytical Reports - Monthly and Trend Reports to understand the current Business outlook
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Ensured compliance with industry regulations by conducting thorough risk assessments and implementing necessary controls.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Closely worked on the US Insurance process
- Review and analyze insurance denials to determine root causes and trends.
- Develop and implement strategies to prevent future denials.
- Collaborate with billing and coding teams to ensure accurate claim submissions.
- Maintain detailed records of denial trends, resolutions, and financial impacts.
- Provide regular reports and updates on denial management metrics to leadership.
Clinic Manager
Curapodiatrics Care Pvt Ltd
11.2017 - 12.2018
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
- Coordinated community outreach efforts to promote health education and build strong connections between the clinic and local residents.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Enhanced team performance by providing regular training and professional development opportunities.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
Education
Master of Arts - Police Science
Indhira Gandhi Open University
Kolkata 04.2001 -
Bachelor of Arts - Police Science
Loreto College
Kolkata 04.2001 -
High School - Arts
Loreto Day School
Kolkata 04.2001 -
Skills
Strategic Planning
Operational Reporting
Operations Analysis
Workflow Analysis
Internal Auditing
Gap analysis
Business process improvement
Pivot tables
Microsoft Office Suite
CRM Systems
Microsoft Excel Mastery
Software
Athena
Omni
Availity
Noridian
CGS
UHCP
Evicore
Cigna Health
Navinet
Timeline
Business Analyst
Orthoserv Pvt Ltd
11.2020 - Current
Clinic Manager
Curapodiatrics Care Pvt Ltd
11.2017 - 12.2018
Master of Arts - Police Science
Indhira Gandhi Open University
04.2001 -
Bachelor of Arts - Police Science
Loreto College
04.2001 -
High School - Arts
Loreto Day School
04.2001 -