Srilakshmi Tatavarthi

• Analyzed the patterns of Tax Agency Notices within the US Taxation department and has identified automation opportunities.
• Collaborated with business partners, developers, and other stakeholders for writing the business case, developing the project charter, determining the budget, project forecasting, and milestones.
• Developed project plans, identified resources, established deadlines, and monitored budgeting activities by tracking expenditures.
• Resolved any conflicts that arose during the course of a project by utilizing effective problem-solving/conflict management skills.
• Managed multiple projects simultaneously while adhering to tight deadlines.
• Identified risks associated with projects and developed strategies for mitigating those risks.
• Tracked the project milestones to drive on-time, on-budget project delivery.

Analyst and Sr. Analyst (2018-2022)

• Reviewed existing procedures and provided recommendations for improvements where necessary.
• Performed research as required for various initiatives related to assigned projects.
• Documented changes in project scope, objectives, schedule, and budget.
• Worked closely with managers and other staff members to ensure that projects are completed according to expectations.

Process and Sr. Process Associate (2014-2018)

• Provided customer service support for inquiries, complaints, and returns.
• Managed multiple tasks simultaneously while maintaining attention to detail.
• Identified opportunities for process improvement and cost savings initiatives.