SriLakshmi Priyanka Ambarapu
Hyderabad
Summary
Dynamic Provider Services Representative with Optum Global Solutions, skilled in provider credentialing and database management. Consistently achieved production targets while ensuring accurate documentation and training new hires. Proficient in software tools, delivering exceptional customer service and maintaining high standards in credentialing processes.
Overview
4
4
years of professional experience
Work History
Provider Services Representative
Optum Global Solutions(India) private limited
Hyderabad
08.2021 - 05.2025
- Facilitated end-to-end provider claims processing to enhance call quality.
- Supported development and management of provider networks to optimize service delivery.
- Implemented training programs for external providers to improve education and operational efficiency.
- Identified gaps in network composition to assist contracting and development teams.
Education
Bachelor of Technology - Mechanical Engineering
JNTUH
Hyderabad04-2017
Skills
- Provider credentialing
- Database management
- Data validation
- Document processing
- Software proficiency
- Customer service
- Continuous integration and delivery
- Version control with Git and GitHub
- Infrastructure as code
- Scripting languages
- Performance management
- Terraform expertise
- Jenkins automation
- Microsoft Office suite and Windows OS 7/8/10/11
- Software installation and troubleshooting
PROCESS SKILLS :
PDM (Provider Data Management)
- Non-Par
- Demographics
- Delegations - Day 2 Process
- Terms and in-activations
- Worked with the UAT team (automation process related)
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner
A1
PDM Applications :
- OHBS Facets
- NDB
- COSMOS
- CSP
- OMEGA
- EWDO
- Salesforce
Timeline
Provider Services Representative
Optum Global Solutions(India) private limited
08.2021 - 05.2025
Bachelor of Technology - Mechanical Engineering
JNTUH
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