Summary
Overview
Work History
Education
Skills
PROCESS SKILLS :
Languages
PDM Applications :
Timeline
Generic

SriLakshmi Priyanka Ambarapu

Hyderabad

Summary

Dynamic Provider Services Representative with Optum Global Solutions, skilled in provider credentialing and database management. Consistently achieved production targets while ensuring accurate documentation and training new hires. Proficient in software tools, delivering exceptional customer service and maintaining high standards in credentialing processes.

Overview

4
4
years of professional experience

Work History

Provider Services Representative

Optum Global Solutions(India) private limited
Hyderabad
08.2021 - 05.2025
  • Facilitated end-to-end provider claims processing to enhance call quality.
  • Supported development and management of provider networks to optimize service delivery.
  • Implemented training programs for external providers to improve education and operational efficiency.
  • Identified gaps in network composition to assist contracting and development teams.

Education

Bachelor of Technology - Mechanical Engineering

JNTUH
Hyderabad
04-2017

Skills

  • Provider credentialing
  • Database management
  • Data validation
  • Document processing
  • Software proficiency
  • Customer service
  • Continuous integration and delivery
  • Version control with Git and GitHub
  • Infrastructure as code
  • Scripting languages
  • Performance management
  • Terraform expertise
  • Jenkins automation
  • Microsoft Office suite and Windows OS 7/8/10/11
  • Software installation and troubleshooting

PROCESS SKILLS :

PDM (Provider Data Management)

  • Non-Par
  • Demographics
  • Delegations - Day 2 Process
  • Terms and in-activations
  • Worked with the UAT team (automation process related)

Languages

Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner
A1

PDM Applications :

  • OHBS Facets
  • NDB
  • COSMOS
  • CSP
  • OMEGA
  • EWDO
  • Salesforce

Timeline

Provider Services Representative

Optum Global Solutions(India) private limited
08.2021 - 05.2025

Bachelor of Technology - Mechanical Engineering

JNTUH
SriLakshmi Priyanka Ambarapu