Sri Lasya Andavilli

-Created and managed complex product bundles, option constraints, and selection rules to ensure accurate product configurations.
-Implemented price rules, cost-plus markup calculations, and multi-dimensional quoting to streamline pricing accuracy.
-Configured discount schedules, volume-based pricing, and block pricing to automate and standardize discounts.
-Optimized CPQ calculations using lookup queries, formula fields, and pricing waterfalls for accurate quote generation.
-Configured advanced approval workflows, dynamic quote templates, and document generation for seamless deal finalization.
-Handled contract amendments, co-termination logic, and subscription-based pricing models for recurring revenue businesses.
-Set up guided selling flows and product recommendation rules to assist sales teams in selecting the best configurations.
-Identified and resolved CPQ-related issues, performed user acceptance testing (UAT), and provided enhancements based on feedback.
-Configured advanced pricing models, including usage-based, ramp deals, and tiered pricing for flexible quoting.
-Maintained product catalogs, pricing records, and approval history while ensuring compliance with business policies.

- Configured Salesforce CPQ and Sales Cloud to align with business requirements, focusing on optimizing the quoting and sales process for seamless operations.

-Led consultations with business stakeholders, translating their needs into actionable solutions within the Salesforce CPQ platform and assisting in successful implementation.
-Facilitated CRM group meetings to identify, prioritize, and drive business initiatives, ensuring alignment with organizational goals and user needs.
-Developed best practice procedures for system maintenance, focusing on configuration development, data integrity, regular backups, and optimized performance.

-Designed and managed user acceptance testing plans, executing critical CRM project tasks to ensure quality and usability.
-Analyzed business processes to improve user experience, making actionable recommendations that enhance Salesforce adoption across the organization.

-Reviewed Salesforce release content to assess impact on business processes, providing the Executive team with weekly status updates on progress and functionality.
-Collaborated with cross-functional experts to create detailed requirements and user stories, driving development aligned with business needs.
-Maintained transparent communication on release and functionality status, highlighting issues, risks, and plans to ensure stakeholder understanding and alignment.

• Led the Solution Development as Product Owner for Operations Pod (Customer Success) working with Tech Leads, Developers, Testers, And Global Business Teams (US, UK & ASIA PACIFIC) to create 200+ user stories, 20+ process flows encompassing customer success, customer support, billing & collections etc. Helped technical team member to develop technical user stories, helped the data team with data elements, reporting tracker etc.,
• Identified and made process improvement for Customer Support, Customer Identification and Verification. Used domain knowledge in utilities sector to create 20+ process flows, 10+ personas, 10+ decision trees, change management etc.
• Used my prior experience in Salesforce & DocuSign to write user stories for Contract Management, Billing & Collections, Case Management, Knowledge Management etc. Used my tools knowledge of Miro, Lucid Charts, Azure Devops to create and upload Process Flows, Decision Trees, User Stories etc.
• Have extensively worked with Global clients in understanding their requirements and translating their vision into Technical Solutions (First Drafts, Functional Design Documents, Technical Design Documents) working with the Architects and Developers circumventing challenges of Language, Time Zones and Cultures.
• Directly Responsible for 3 Major Releases with multiple sprints.

- Contributed to support and multiple enhancements for Salesforce CPQ application.

- Collaborated with cross-functional teams to ensure high-quality and timely software delivery.

- Implemented approval conditions and variables to align with business requirements.

- Conducted user demos for new functionalities and resolved Salesforce-related issues.

- Developed product bundles and implemented complex business rules for Quotes.

- Successfully managed Jira stories within tight timelines.

- Facilitated data gathering sessions with clients for Oracle CPQ implementation in Salesforce CPQ.

- Provided essential support for Salesforce CPQ implementations.

- Resolved technical and functional issues, conducting user acceptance tests.

- Managed data operations using tools like Data Loader and Excel.

- Led manual upgrades to latest Salesforce CPQ versions across environments.

- Handled cases with vendors and maintained reports and dashboards.

-Updated support tickets with current statuses, clearing issue backlogs to meet KPI targets.