Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Srilatha Muralidharan

Srilatha Muralidharan

Al Karama, Dubai

Summary

Skilled professional with an Employment Visa and NOC from the UAE government (valid till Feb 2026). Demonstrates high productivity and efficiency in network troubleshooting, customer support, and VoIP technology management. Strong communication and teamwork skills enhance operational efficiency and service quality. Committed to contributing effectively to organizational success.

Overview

17
17
years of professional experience

Work History

Tele Communications Assistant

Nutshell Infotech
Dubai
06.2024 - 05.2025
  • Identifying and reaching out to potential clients to promote and sell telecommunication services.
  • Managing existing customers, providing support, and addressing their service-related concerns.
  • Assisting clients with the selection of suitable services and packages based on their needs.
  • Resolving customer complaints and issues promptly and ensuring customer satisfaction.
  • Maintaining accurate records of client interactions and service requests.
  • Contributing to the overall sales targets by meeting individual goals and supporting the sales team.

Telecaller Team Lead

RJR Hospital
Chennai
04.2018 - 03.2022
  • Tele Calling Department Head and Team Lead for Telugu, Hindi, and Tamil Voice Processing in RJR Hospital in Chennai location.
  • Also worked as a Branch Head in RJR Hospital in Hyderabad location.
  • Handling incoming calls from patients, addressing their inquiries, and providing information about hospital services, policies, and procedures.
  • Collaborating with other hospital departments to ensure smooth patient flow and resolve any issues or concerns.
  • Providing excellent customer service and addressing patient concerns or complaints in a professional and empathetic manner.
  • Conducted training sessions for new recruits and provided them with an overview of the process.

Assistant Cashier

New Crescent School
Chennai
12.2010 - 06.2014
  • Experienced in handling the cashier department and managing finance.
  • Train fresher’s and briefed them about the process.
  • Manage transactions with parents and students using the point-of-sales system.
  • Reconciling cash drawers and sales receipts.

Receptionist

Mangalam Hotel
Chennai
05.2008 - 08.2010
  • A Multilingual Receptionist proficient in 4 different languages – English, Hindi, Tamil, and Telugu. Listens and responds to guest queries and requests both in-person and by phone.
  • Greet all guests and assist them with check-in and check-out.
  • Manage guest bookings and reservations.
  • Assist with administrative and clerical tasks as needed.
  • Keep a tidy and orderly workspace.

Education

MBA -

Adarsh Management Institute of India
04-2006

BBA -

Adarsh Management Institute of India
06-2004

Skills

  • Customer service
  • Client relationship management
  • Sales support
  • Service issue resolution
  • Telecommunication systems
  • Data entry
  • Multilingual communication
  • Team leadership
  • Training and development
  • Problem solving
  • Time management

Personal Information

  • Gender: Female
  • Nationality: Indian
  • Availability: Immediate Joiner

Languages

Telugu
First Language
English
Advanced (C1)
C1
Tamil
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Tele Communications Assistant

Nutshell Infotech
06.2024 - 05.2025

Telecaller Team Lead

RJR Hospital
04.2018 - 03.2022

Assistant Cashier

New Crescent School
12.2010 - 06.2014

Receptionist

Mangalam Hotel
05.2008 - 08.2010

MBA -

Adarsh Management Institute of India

BBA -

Adarsh Management Institute of India

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Srilatha Muralidharan