UNET, COMET, Epic, Advanced MD, WebPT, Model N, NextGen
Srilatha Nomula
Team Leader - Operations And Process Management
Hyderabad,TG
Summary
Multi-tasking Team Leader well-known for executing successful, new project initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
12
12
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Team Lead
Tech Mahindra
01.2025 - Current
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
- Led a team of professionals to achieve project goals on time.
- Enhanced client satisfaction by resolving issues promptly and maintaining open lines of communication.
- Identified areas for improvement in operations, leading to cost savings and increased productivity.
- Implemented quality control measures to reduce errors and ensure consistent standards across all operations tasks.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
AR Team Lead
WebPT
07.2023 - 10.2024
- Monitor AR reconciliations and related adjustments to ensure accuracy and timely processing.
- Taking regular one-on-ones with the users to build trust and manage attrition.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
Management Trainee
Genpact
03.2021 - 10.2022
- Enhanced team productivity through effective delegation and time management strategies.
- Supported the implementation of new software systems, helping staff adapt to changes quickly and efficiently.
- Developed comprehensive training programs, increasing staff competency and performance.
- Cultivated a positive work culture that fostered collaboration, communication, and mutual respect among team members.
- Improved operational efficiency by streamlining processes and implementing new technologies.
- Analyzed data to identify trends, making informed decisions for continuous improvement initiatives.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
Claims Associate
Optum Global Solutions
05.2014 - 03.2021
- Enhanced claim processing efficiency by streamlining workflows.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Supported risk management efforts by analyzing trends in claim data to identify potential areas of concern or opportunity for improvement.
- Followed up with customers on unresolved issues.
- Calculated adjustments, premiums and refunds.
- Communicated effectively with staff members of operations, finance and clinical departments.
Education
B.COM -
Osmania University
Secondary school - undefined
Frobels Garden High School
Skills
Operations management
Certification
Lean Six Sigma Green Belt Certified
Declaration
I state that all the information noted above is accurate to the best of my beliefs and I take full responsibility for the correctness of the information. Date: Place: Hyderabad Srilatha Nomula
Core Strength
- Leadership and Management
- Multi-Tasking and Time Management
- Training and Coaching
- Problem Solving
- Adaptability
- Process Improvement
- Client Handling
Software
Timeline
Team Lead
Tech Mahindra
01.2025 - Current
AR Team Lead
WebPT
07.2023 - 10.2024
Management Trainee
Genpact
03.2021 - 10.2022
Claims Associate
Optum Global Solutions
05.2014 - 03.2021
Secondary school - undefined
Frobels Garden High School
B.COM -
Osmania University