Accomplished IT professional with extensive experience in C++, Java, Python, and database management using MySQL and MongoDB. Proficient in developing and managing web services XML/SOAP, leveraging ServiceNow for IT service management, and utilising Jira and Confluence for project tracking and collaboration. Skilled in cloud platforms such as AWS and GCP, with expertise in Splunk Cloud for data analysis. Adept at continuous integration/continuous deployment (CI/CD) using Jenkins, Tonomi, Rundeck, Apigee, Postman, and GitLab. Experienced in monitoring tools like Dynatrace, Cavisson Tool, Grafana, Akamai, Red Hat OpenShift, Power BI, Tableau, Jarvis, Linux administration and Git Bash. Committed to driving innovation through technology to achieve organisational goals.