SriLlaxmi Kasoji
Hyderabad,TG
Summary
Mortgage industry professional with over 7 years of loan processing experience a comprehensive knowledge of conventional And government loans. Thorough in gathering borrower information, verifying loan document And reviewing file documentation to guide each loan from preapproval to closing. Computer savvy in MS Office suite And proprietary mortgage processing software. Over 1+ years’ experience in CEDA(Customer Excellence Data And Analytics) And CRCOE (Customer Remediation Center of Excellence) Manual Review. Detailed professional with high-level financial acumen And attention to details. Works collaboratively to gather And distil data And report on issues. Maintains strict adherence to deadlines And regulatory requirements. And claims Client-focused Insurance Administrator with 6+ months of professional experience in insurance industry. Performs variety of activities to administer and service customer insurance policies. Leverages resources and commitment to quality outcomes to achieve results.
Overview
8
8
years of professional experience
Work History
Insurance Administrator
Liventus
01.2024 - Current
- Oversaw premium collections, ensuring timely payments and minimizing outstanding balances from clients.
- Maintained open lines of communication with clients, promptly addressing any concerns and resolving issues to maintain high level of customer satisfaction.
- Input and access data utilizing various software packages including MS Word, MS Access, Excel and Outlook
- Improved customer satisfaction by efficiently processing insurance claims and addressing inquiries.
- Coordinated with multiple departments to resolve complex client issues and maintain high service standards.
- Performed regular audits of files, identifying discrepancies and rectifying errors to maintain accuracy in recordkeeping.
- Streamlined policy administration processes for enhanced client experience and reduced turnaround times.
- Collaborated with sales team to develop customized insurance solutions for clients, resulting in increased policy sales.
- Balanced workload effectively between daily tasks such as correspondence handling, report generation, invoicing support and data entry-ensuring timely completion of all responsibilities.
- Conducted thorough risk assessments to provide accurate underwriting recommendations to insurers.
- Ensured compliance with state regulations by staying up-to-date on industry changes and updating internal policies accordingly.
- Reviewed external contracts to advise customers on insurance requirements and potential liability.
- Proven ability to handle and organize multiple projects and deadlines
- Liaising with relevant insurance provider where a customer wishes to cancel an insurance product; then contacting 'unlock.access' to remove the product from Access
- Submitting customer proposals forms to relevant finance company partners' underwriting team to relevant funder(s)
- Personality – Energy, Drive and Enthusiasm
- Prioritize work load
- High attention to detail
- Interacted with clients to assist with insurance needs.
- Submitted insurance and bond invoices for payment.
- Prepared applications, documents and data to renew insurance policies.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Generated, posted and attached information to claim files.
- Coordinated with contracting department to resolve payer issues.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Checked documentation for accuracy and validity on updated systems.
- Modified, updated and processed existing policies.
- Processed and recorded new policies and claims.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Collected premiums and issued accurate receipts.
Senior Loan Documentation Processor
Wells Fargo
03.2023 - 01.2024
- Ensured robust data protection practices by working closely with IT security teams to develop secure remediation protocols for sensitive information.
- Mentored junior team members in the intricacies of risk analysis and remediation strategies, fostering a culture of knowledge-sharing and professional growth.
- Standardized work procedures across departments for a more streamlined approach toward remediation, promoting consistency and accountability.
- Streamlined the reporting process for management through accurate documentation of findings and presenting concise reports.
- Increased team productivity by providing training on best practices in risk management and remediation procedures.
- Performed comprehensive root cause analyses, leading to targeted remediation efforts and minimizing recurrence of similar incidents.
- Optimized remedial action plans by integrating innovative technologies and best practices in the industry.
- Increased client satisfaction with timely and comprehensive progress updates on remediation projects.
- Monitored ongoing remediation efforts, adjusting strategies as needed to achieve desired outcomes.
Senior Loan Documentation Processor
Wells Fargo
03.2016 - 02.2023
- Review and verify borrower's income, assets, employment history, property and appraisals, title and insurance information to prepare loan applications for underwriting submittal
- Provide support to loan officer and underwriting teams by ensuring timely, judicious and accurate processing of mortgages
- Expertise in conforming and non-confirming loans, Fannie Mae & Freddie Mac Guidelines, FHA, VA, USDA Rural development loans, conventional and Jumbo loans
- Ensure compliance with company policies, underwriting guidelines and lending program requirements
- Ensure all files are complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings
- Maintain customer/contractor email correspondence and provide call center support by responding to customer and contractor program questions, and advising customer and contractor of eligibility to participate in program(s)
- Serve as knowledgeable resource for general program inquiries
- Provide documentation of decisions and ongoing processing status updates as necessary
- Explained different types of loans pertaining to client situations
- Worked with underwriters to fix application problems and resolve issues
- Mentored an underperforming team members and coached them intensively and ensured they were on top of their performance
- Conducting process training for new folks & refresher sessions for low performers
- Being team member in process, have undergone various stages like processor, Subject Matter Expert, Trainer and Supported Team members in Certification
- Handling LOB call's and takes part in project initiatives
- Kept office documentation and filing system organized and updated.
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Supported team members in their tasks, contributing to overall team success.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
- Implemented new workflows to streamline the processor role, resulting in improved performance metrics.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Received and reviewed incoming documents and materials.
Education
Bachelor of Commerce - Accounting And Finance
Omega Degree College
03.2015
Skills
- Bilingual Fluent in both English and Hind
- Excellent computer skills including MS Word, Excel, Power pivot, Outlook, Power Point and Basic SQL
- Proficient in Customer Service, Citrix
- Excellent administrative abilities
- Multitasking
- Organizational and Leadership skills
- Problem Solver
- Accountability
- Communication and team player
- Team Management
- Contacting Borrowers
- Completing Interviews
- Settlement Statements
- Generating Reports
- Vehicle inspections
- Document Management
- Claims Processing
- Coverage Verification
Accomplishments
- Received Championship awards for innovation and living our values.
- Collaborated with team of 12 in the development of Automation tool.
- Successfully trained 78 new tellers over a 5 month time period and 24 cross trained team members.
- Earned 19 Top Performer Awards and 15 Quality Star Awards.
Hobbies and Interests
- Traveling
- Cooking
- Learning New things
Timeline
Insurance Administrator
Liventus
01.2024 - Current
Senior Loan Documentation Processor
Wells Fargo
03.2023 - 01.2024
Senior Loan Documentation Processor
Wells Fargo
03.2016 - 02.2023
Bachelor of Commerce - Accounting And Finance
Omega Degree College
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