SRIMANTI SEN
Kolkata
Summary
Dynamic and results-driven hospitality professional with over 19 years of expertise in restaurant operations and guest services, excelling in both front-of-house (FOH) and back-of-house (BOH) management. Radiating energetic and customer-focused demeanor, equipped with solid foundation in restaurant operations and team leadership. Possesses deep understanding of inventory management and customer service principles, with proven skills in sales strategies and staff training. Committed to driving store success and enhancing customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Outlet Manager
Jawakara Islands
12.2023 - 12.2024
- Buffet Restaurant Management: Oversaw operations of the resort's largest buffet restaurant, catering to the highest volume of guests, ensuring efficient service delivery and exceptional dining experiences
- Guest Flow Optimization: Implemented strategies to manage peak guest flow effectively, maintaining high standards of service and guest satisfaction
- Team Leadership: Directed and trained a team, fostering a collaborative environment to enhance operational performance and guest engagement
Restaurant Manager
Coco Bodu Hithi
12.2021 - 11.2023
- Specialized dining management: Led operations for the seafood specialty restaurant and in-villa dining services
- Event coordination: Planned and executed large-scale beach BBQ dinners, accommodating up to 300 guests
- Innovation: Implemented reservation systems to optimize seating and guest experiences
- Team mentorship: Developed a high-performing team through regular feedback and training
- Menu development: Collaborated with chefs to refine menus, aligning with guest preferences
- Customer engagement: Enhanced guest satisfaction through personalized interactions and follow-ups
- Revenue growth: Achieved revenue targets by introducing upselling techniques
- Operational audits: Ensured compliance with health and safety regulations
Assistant Restaurant Manager
Ramada Plaza
10.2018 - 04.2021
- Comprehensive management: Directed operations of the all-day dining restaurant
- Revenue generation: Initiated strategies to increase takeaway and catering orders
- Inventory optimization: Maintained stock accuracy, minimizing wastage
- Guest satisfaction: Received accolades for consistently exceeding guest expectations
- Staff scheduling: Optimized workforce management for smooth operations during peak hours
- Process improvement: Introduced tracking systems for guest feedback to refine service
- Collaborations: Worked closely with marketing teams to promote restaurant events
- Training initiatives: Elevated team capabilities with targeted skill development sessions
Assistant Restaurant Manager
Hilton Chennai
02.2018 - 08.2018
- Outlet Management: Supervised operations of the All-Day Dining Restaurant, ensuring exceptional service and smooth operations
- Business Development: Successfully initiated and managed new business ventures, including takeaway food orders and outdoor catering services for IT parks across the city, increasing revenue streams
- Operational Efficiency: Ensured optimal staff performance, streamlined processes, and maintained high standards of guest satisfaction
Assistant Restaurant Manager
The Leela Palace
05.2017 - 11.2017
- Leadership Role: Served as the second-in-command for the hotel's busiest All-Day Dining Restaurant, ensuring seamless operations and top-tier guest experiences
- Team Coordination: Managed staff schedules, training, and daily tasks to maintain high service standards and efficiency
- Guest Engagement: Played a pivotal role in resolving guest concerns promptly and enhancing overall satisfaction
Senior Supervisor
Kenilworth Hotel
11.2013 - 10.2016
- Shift Supervision: Managed daily operations of the All-Day Dining Restaurant, ensuring consistent service quality and smooth workflow during shifts
- Process Improvements: Identified underperforming areas and implemented effective strategies to enhance operational efficiency and service standards
- Guest Feedback Tracking: Initiated and maintained tracking records for guest feedback, enabling data-driven improvements in service delivery and guest satisfaction
Trainee Supervisor
The Park Hotel
01.2006 - 12.2012
- Shift Supervision: Oversaw daily operations of the All-Day Dining Restaurant and Lounge Bar, ensuring smooth service and guest satisfaction
- Cocktail Expertise: Mastered cocktail preparation, delivering expertly crafted drinks and enhancing the overall guest experience
- Guest Interaction: Provided exceptional customer service by skillfully handling guest inquiries, requests, and ensuring a memorable dining experience
Education
WSET Level 1 & 2 - Wines
Wine and Spirits Education Trust
Advanced Diploma - Hospitality Management
Golden Regency Institute for Hospitality Management
Haldia, West BengalHigher Secondary - Humanities
St. John's Diocesan Girls' Higher Secondary School
Kolkata, West BengalSkills
- Passion for Customer Satisfaction
- Restaurant Operations Management
- Inventory Management
- KPI Tracking
- Cost Control & Budgeting
- Recruitment & Staff Management
- Staff Training and Development
- Revenue Generation with Upselling Skills
- Team Development with Mentorship & Workforce Management with Conflict Resolution Techniques
- Service Standard Enhancement
- Operational Audits & Inventory Management
- Destination Dining & Outdoor Catering Service
- Effective Problem Solving & Communicating Skills
- Operational Strategy Development
- Food Safety Standards in compliance with Health & Safety Regulatory Organizations
- Customer Relationship Management
- Time Management & Workplace Efficiency
- Multi-cultural Team Management & Conflict Management
Certification
WSET Level 1 & 2 in Wines (Passed with Merit), Wine and Spirits Education Trust, Male, Maldives
Languages
English
Hindi
Bengali
French
Timeline
Outlet Manager
Jawakara Islands
12.2023 - 12.2024
Restaurant Manager
Coco Bodu Hithi
12.2021 - 11.2023
Assistant Restaurant Manager
Ramada Plaza
10.2018 - 04.2021
Assistant Restaurant Manager
Hilton Chennai
02.2018 - 08.2018
Assistant Restaurant Manager
The Leela Palace
05.2017 - 11.2017
Senior Supervisor
Kenilworth Hotel
11.2013 - 10.2016
Trainee Supervisor
The Park Hotel
01.2006 - 12.2012
WSET Level 1 & 2 - Wines
Wine and Spirits Education Trust
Advanced Diploma - Hospitality Management
Golden Regency Institute for Hospitality Management
Higher Secondary - Humanities
St. John's Diocesan Girls' Higher Secondary School
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