Ananth STP
Business Analyst / Developer / MIS
Hyderabad
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
State Street India Private Limited
09.2021 - Current
- Developed Customer Relationship management tool where team can view and action as per the agreed service level and prioritize daily task with regards to Red/Amber/Green status
- Implemented operational changes which streamlined functions, and ensured optimal service technology utilization
- Quantify, document, and articulate identified processing methodology differences. Making sure client and internal teams understand the nature of such methodology changes
- Working closely with internal stakeholders and other processing teams to ensure client procedures and deadlines are met
- Providing technical expertise to research and resolve discrepancies
- Highlighted all potential risks with possible solutions in a timely manner
- Data mining, Database creation and Maintenance
- Analysis of data and providing Management Information
- Responsiveness to Service Management Requests, Expectations
- Providing accurate information within Service Level Agreement
- Maintenance of Leave Tracker for all the Levels.
- identifying the gaps within the process and fixing by automation and transformation.
Admin In-charge
Jyothirmai School (Balaji Nagar)
1 2015 - Current
- Tracking of In-time and Out-time via Biometric and ensure login by Teachers
- Briefing the Teachers and assigning daily task for the day
- Checking of class wise discipline and attendance of (Students / Teachers)
- Consolidating of Parents feedback (walk-in / phone)
- Assigning fee due list to clerk and advise to follow-up on daily basis
- Roistering of Time Table subject wise / class wise and assign to respective Teachers
- Collecting feedback from Academic In charge and consolidate the same for month end report generation
- Maintaining of Softcopy/ Hardcopy all reports and filing them accordingly
- Maintaining of Leave records of entire staff
- Calculating staff salaries and assign to Director to disburse the same
- Recruitment of new Staff / Teachers as per requirement
- Checking of Transport and its maintenance on daily basis
- Tracking of end-to-end Income and Expenses details and mailing to Director.
Assistant Manager Operations and Resourcing
HSBC EDPI Pvt Ltd
6 2008 - 2 2014
- Cascading important announcements, system updates, service level update with regards to Red/Amber/Green status are transmitted and communicated to the floor
- Monitoring of code usage on ECR MI & updating Team Leaders incase of any violation, misuse, or not adhering to time
- Work Force Management (hands on experience on (eWFM)
- Data mining, Data Base creation and Maintenance
- Analysis of data and providing Management Information
- Responsiveness to Service Management Requests, Expectations
- Providing accurate information within Service Level Agreement
- Maintenance of Leave Tracker for all the Levels.
Team Leader
Camp Systems inc. LLC
09.2004 - 05.2008
- Achieving overall productivity and level of targets of the team
- Analyzing & identifying data as per customer requirement
- Monitoring and maintaining quality of data
- Monitoring agent wise productivity and performance, guiding and implementing corrective actions wherever required
- Conducting daily briefing and de-briefing before and after the shift
- Training the agents on regular basis and giving feedbacks.
Centre Academic Head Database Administrator System & Network Administrator
APTECH Computer Education
01.2001 - 08.2004
- Handled Corporate Batches (Railway, Defence, and Police)
- Managing Monthly Management Reports(MMR)
- Conducting Faculty Training sessions on regular basis and giving feedbacks
- Monitoring Faculty and their performance, guiding and implementing corrective actions wherever required
- Conducting Faculty Training sessions on regular basis and giving feedbacks
- Conducting Semester end exams and Managing Exam Database.
Education
Bachelor of Commerce, Advance Diploma in Software Engineering through APTECH in 1998-2002 -
Osmania University
Skills
Ms-Dos, Windows 9x, Windows Server, Linux
English, Hindi, Telugu
MS-Access 2000, Oracle11i, MS-Sql
JavaScript, VBScript, CGI, Perl
HTML, DHTML, XML
Certification
03/01/09, Green Belt Certified on Completion of eCRM Tool under Six Sigma Project which was Huge saving of Cost/Time factors.
Seeking
Seeking a challenging career where I can share, learn and upgrade the Knowledge and Skills for myself as well as for the Organization.
Personal Information
Date of Birth: 06/24/75
Timeline
Assistant Manager
State Street India Private Limited
09.2021 - Current
Team Leader
Camp Systems inc. LLC
09.2004 - 05.2008
Centre Academic Head Database Administrator System & Network Administrator
APTECH Computer Education
01.2001 - 08.2004
Admin In-charge
Jyothirmai School (Balaji Nagar)
1 2015 - Current
Assistant Manager Operations and Resourcing
HSBC EDPI Pvt Ltd
6 2008 - 2 2014
Bachelor of Commerce, Advance Diploma in Software Engineering through APTECH in 1998-2002 -
Osmania University
03/01/09, Green Belt Certified on Completion of eCRM Tool under Six Sigma Project which was Huge saving of Cost/Time factors.
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