Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

SRINADH SASIDHARAN

Bucharest

Summary

Operations and Program Management Professional with over 10 years of experience in contact center operations, quality assurance, and team leadership at Amazon. Expertise in scaling high-performance teams, process optimization, and enhancing customer experience through strategic planning and innovation. Adept at implementing quality frameworks, automation tools, and operational efficiencies to drive business success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Quality Operations Manager

Amazon
01.2024 - Current
  • Built and scaled the Quality team for Amazon OPTIMA, growing from 0 to 50 employees within a set timeline
  • Managed a team of 100 employees to ensure operational efficiency and quality control
  • Implemented rigorous quality assurance protocols for AI training data, increasing annotation accuracy from 85% to 98%, improving machine learning model precision
  • Developed a structured feedback mechanism, reducing annotation errors by 30%, leading to more reliable AI outputs
  • Introduced automation tools and standardized SOPs, cutting annotation processing time by 40% while maintaining high-quality standards

Manager II

Amazon
07.2021 - 12.2024
  • Managed a team of 80 employees across multiple locations
  • Designed and implemented a Quality Audit process, improving accuracy from 93% (Q4 2022) to 98% (Q1 2023)
  • Increased Customer Satisfaction (CSAT) by 1% YoY through UI enhancements and process improvements
  • Boosted WW Andon Categorization accuracy by 35% YoY by closing process gaps
  • Developed a centralized performance tracking database, ensuring transparent evaluations
  • Scaled 4K weekly Selling Partner Leadership Escalations, onboarding 180 L4 advisors to manage increased volume

Manager I

Amazon
12.2018 - 10.2020
  • Managed 15 team leaders and 40 seller support associates across multiple locations
  • Hired and onboarded 50 Global Andon team advisors within 45 days to support global operations
  • Led a cross-functional Kaizen event, implementing 13 major SOP enhancements, resulting in $2M savings for SPS and $47K for Amazon Brand Protection
  • Developed a process to manage 3.5K weekly Selling Partner leadership escalations
  • Acted as the WW POC for Quality & CSAT, leading metric analysis and reporting in WBRs, MBRs, and QBRs

Multiple Roles - Associate/SME/Quality Analyst/Team Leader

Amazon
01.2013 - 01.2016

Education

Post Graduate Diploma - Management

Institute of Public Enterprise
01.2011

Skills

  • Operational Excellence
  • Data-Driven Decision Making
  • Leadership & Team Development
  • Operations Management
  • Program Management
  • KPI Delivery
  • Problem-solving
  • Cross-functional collaboration

Accomplishments

  • Led a Kaizen event improving WW Brand Protection SOP, resulting in $2M savings for SPS and $47K for Amazon Brand Protection.
  • Implemented quality control frameworks, boosting annotation accuracy from 85% to 98%, reducing processing time by 40%, and improving Andon categorization rebuttal accuracy by 35% YoY.
  • Acted as WW POC for Quality & Customer Satisfaction metrics, presenting key developments in weekly, monthly, and quarterly business reviews (WBR, MBR, QBR) with senior leadership.
  • Established and scaled Quality Operations teams for Amazon Alexa Shopping (Romania & Spain) and Selling Partner Support (Hyderabad) from the ground up.

Languages

English
Telugu
Malayalam
Hindi

Certification

  • Lean Six Sigma Green Belt (ICGB), International Association for Six Sigma Certification

Timeline

Quality Operations Manager

Amazon
01.2024 - Current

Manager II

Amazon
07.2021 - 12.2024

Manager I

Amazon
12.2018 - 10.2020

Multiple Roles - Associate/SME/Quality Analyst/Team Leader

Amazon
01.2013 - 01.2016

Post Graduate Diploma - Management

Institute of Public Enterprise

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