Srinath Chakravarty
Kolkata
Summary
Strategic and growth-oriented business professional with a strong background in automotive, industrial, and healthcare sectors. At Tata Motors Ltd, contributed to a 60% increase in commercial vehicle spare parts sales by driving demand generation, strengthening the Tata Genuine Parts ecosystem, and leading distributor, field, and mechanic engagement initiatives across territories. Leveraged CRM (Siebel), SAP, and BI tools to guide data-driven decisions and regional performance strategies.
At Bosch Ltd, delivered 72% sales growth through targeted marketing, robust channel development, and customer-centric initiatives. Recognized for designing and delivering impactful product and technical training programs—translating complex information into actionable insights for teams, partners, and end-users.
Founder and Managing Partner at Medi Daddy Pharmacy & Polyclinic, overseeing full-spectrum operations in retail pharmacy and multi-specialty care. Skilled in regulatory compliance, supply chain management, and healthcare service delivery. Committed to building scalable, accessible, and trust-based healthcare solutions while leading teams, optimizing performance, and ensuring high standards of patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Partner
Medi Daddy - Pharmacy & Polyclinic
Kolkata
10.2024 - Current
- Stock Management & Procurement: Oversee and maintain adequate stock levels of medicines and medical supplies.
Monitor inventory to prevent stockouts or overstocking of medicines.
Ensure timely procurement of medicines based on demand forecasting and sales trends.
- Customer Order Management: Manage customer orders efficiently, ensuring accuracy, and prompt delivery.
Oversee the proper handling and packaging of customer orders to ensure quality.
Provide personalized customer service to ensure satisfaction and repeat business.
- Business Growth & Marketing: Implement marketing activities to increase the number of customers consistently.
Develop and execute strategies for attracting new customers and retaining existing ones.
Use various marketing channels (social media, local advertising, events) to promote services.
- Sales & Distribution Strategy: Ensure the correct proportion of offtake and retail medicines to optimize sales.
Monitor and analyze sales trends to adjust the inventory and promotional activities.
Collaborate with the team to identify and address gaps in the medicine retail and distribution strategy.
- Customer Feedback & System Improvement: Regularly collect and analyze customer feedback to improve service offerings.
Continuously improve internal systems and processes based on customer and team input.
Implement changes to improve customer experience, operational efficiency, and service quality.
- Collaboration with Doctors: Build and maintain strong relationships with doctors to ensure alignment between medical advice and available medicines.
Provide customers with relevant medical advice in collaboration with doctors for better health outcomes.
Ensure accurate and timely communication between the pharmacy, clinic, and doctors to support integrated care.
- Medical Advice and Consultation: Assist customers in understanding prescriptions, proper medication usage, and potential side effects.
Provide guidance on over-the-counter medications, health supplements, and preventative care.
Offer expert advice on alternative treatment options based on available stock and customer needs.
- Quality Assurance & Compliance: Ensure that all operations, including stock management, customer service, and marketing, adhere to regulatory standards and compliance guidelines.
Ensure accurate record-keeping of all sales and inventory transactions for transparency and accountability.
Business Development Manager
Bosch Ltd
Kolkata
07.2022 - 03.2024
- Expanded network by recruiting new MT specialist dealers throughout the East region.
- Enhanced business growth through strategic marketing development.
- Facilitated regional product training sessions for MT specialist dealers in the East.
- Conduct sales activities such as dealer meetings, and exhibitions to generate demand and placement of products in primary and secondary trade channels
- Built and optimized 8 exclusive channel partners for the incremental growth of the Business Unit in the East region
- Contributed towards the growth of 72% of business with respect to the previous year
- Liaise with internal stakeholders to identify priority areas of marketing and sales growth, and market enablement initiatives
- Rigorous tracking of Power BI & SAP for Primary & Secondary Sales & Inventory, stock management
- Support the ASM, and KUM for business development by promoting new products and by increasing MT’s market share
- Maintain and publish dashboards/reports at a channel, cohort, or campaign level
- Turn solutions into clearly articulated User Stories for improvements to existing tech backgrounds for civil constructors
- Orchestrated product releases and feature launches across multiple departments to enable advancement in work for clients
- Work closely with the Product Technology team to define needs in support of commercial objectives and deliver solutions
Territory Sales Executive
Tata Motors Ltd.
Kolkata
01.2019 - 06.2022
- Contributed 60 % Sales growth in Commercial Vehicle Spare Parts
- Handled growth in every single line of Commercial Vehicles Spare Parts
- Focused on the growth of Tata Genuine Parts in assigned territories
- Lead Sales and after-sales activities in business-assigned areas by leading and guiding distributors and MSR Teams
- Manage distributor-related projects, track their accounts, and collaborated with other teams to deliver distributor account services
- Prepare reports and metrics for management review using CRM (Siebel) tool, SAP, and BI Dashboard
- Market Research and Demand Generation for CV Spares and engines through Tata Gurus, and Re-borers and helped the team build strong and sustainable relationships
- Tracked Retailer and mechanics’ active counts in the region, concentrating on enhancing the active campaigns for better branding
- Lead Mechanic, Client, Field operator Association and Surveyors meet and ensure the project meets set standards of quality and project requirements for growing marketing teams
Education
Bachelors of Technology - Mechanical Engineering
Global Institute of Management and Technology
West Bengal06.2018
Skills
- Brand Influence
- Sales Performance Optimization
- Sales Expertise
- SAP
- Advance Microsoft Excel
- MS Office
- Problem-solving
- Excellent communication
- Product training
- Customer service
- Training facilitation
- Empathy and patience
- Clear communication
- Professional training
Certification
- MSME Tool Room on CNC Wire EDM, MSME India
- Practical training from Tata Motors CVBU dealership, Vinayak Autotrade Pvt Ltd, Krishnagar, Power train (Engine, Gearbox, Rear axle)
- Pro-life and Recon Engines, TATA MOTORS Ltd Lucknow Plant
Leadership Experience
- Shared learnings and assist the end customers for better revenue generation and sales growth.
- Lead sales and after-sales activities in business-assigned areas by guiding the distributors and MSR team.
- Monitor firm revenue and pipeline to facilitate management review.
- Initiated tracking of market engagement and working on longer-revenue plans.
- Initiated ‘Measuring Tools’ Exhibition at ABID 2023 Kolkata to spread product knowledge of various Bosch Measuring Tools.
Affiliations
- Artistic interests: Include a passion for singing and performing, regularly participating in karaoke events and local performances. I enjoy exploring arts and crafts, including DIY projects, creating unique handmade items, and sharing artistic creations with the community.
- Electronic Direct Mail (EDM) Creation: Enthusiastic about creating and designing EDMs (Electronic Direct Mails) for business promotions, customer engagement, and marketing campaigns, skilled in using various digital tools to craft visually appealing and effective email marketing content that attracts and retains customers.
- Community involvement: Actively participate in local events, from performances to community health initiatives, to promote wellness and engage with the public in a creative way.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2
Timeline
Partner
Medi Daddy - Pharmacy & Polyclinic
10.2024 - Current
Business Development Manager
Bosch Ltd
07.2022 - 03.2024
Territory Sales Executive
Tata Motors Ltd.
01.2019 - 06.2022
Bachelors of Technology - Mechanical Engineering
Global Institute of Management and Technology