SRINATH MADHUSUDHANAN

Kripya Solutions

Egmore

11.2018 - Current

Responsibilities: Incident Management, Handling Server alerts through Nagios Monitoring System.
Handling Migration and Upgrade for the clients using PLM software.
Handling product queries raised by clients through salesforce as well via emails.
Proactively raise any Critical or High client impact defects and hand hold it towards resolution.
Have been actively part of all Client Critical incidents and drive it towards resolution at the earliest.
Work closely with Product Development and keep me updated with the build and fix pipeline.
Have helped product development team validate fixes and have a robust and resilient product.
Provided technical support to customers in the installation, configuration, and troubleshooting of software applications.
Updated software versions with patches and new installations to close security loopholes and protect users.
Analyzed source and target systems to identify data elements, dependencies, and migration requirements.
Monitored progress of the entire migration process on a daily basis and reported findings to project leads and managers regularly.
Provided technical support during user acceptance testing phase by resolving issues related to migrated datasets quickly and efficiently.
Identified potential risks associated with Data Migration projects and developed contingency plans accordingly.
Assisted in the development and maintenance of detailed tracking spreadsheets that monitored progress throughout each stage of the Data Migration lifecycle.

Summary