SRINATH NAGARAJA RAO
Banker
Chennai
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Overview
24
24
years of professional experience
1
1
Language
Work History
Asst Branch Manager
Suryoday Small Finance Bank
Chennai /Trichy/Chennai
09.2018 - Current
- Assisted branch manager in building book size to an extent of 33 crores in the span of 36 months
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Motivating the team and going for joint calls for the closure and participating on daily branch activities to promote the bank name and the products.
- Managed branch size of over Rs 100 Crores in deposits and CASA with team of 5 full time employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Branch Operations Head
Equitas Small Finance Bank
Chennai
09.2016 - 09.2018
- Overall branch operations and Sales of Multiple products like CASA,FD,RD,Lockers Managed - 2 Customer Support officers and 5 Sales executives
- Selling of Third party products Like life insurance and cross selling Supported Gold loans, Asset products HL and Commercial Vehicles loan
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service in terms customer relations
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Have built the branch casa book by 300% in the span of 8 months
- Handled KYC, , Resolved Internal Audit queries Followed Daily MIS and reported to the management
Deputy Manager
Kotak Mahindra Bank
Chennai
10.2013 - 09.2016
- Issuing ATM debit cards, ATM PINS and Net Banking PINS to customers and expert in RTGS, NEFT and transfers of funds to various customer accounts
- Built branch CASA balances and kept track with the customers to maintain balance
- Handled vendor payments, helped other branches to ensure payments received on time
- Ensured compliance for branch audit activities and zero policy deviation and assisted in branch gold loan disbursal and closure.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Assisted branch manager with payroll for our corporate customers, scheduling and cash deposits and receipts.
- Functioned as point of contact for the branch for lockers/insta kits/account opening forms
- Maintained, documented branch registers and presented progress reports to leaders.
Officer/Manager
Citi Financial Consumer Finance India
Chennai
03.2004 - 09.2013
- Joined as an Officer in 2004 and got promoted as Manager in 2011 in an optimum time
- Responsible for managing frontend cash operations for Chennai and allocated branches in TN
- Handled one of country’s biggest cash operation branch in terms of volumes
- Performing various roles as a Manager viz cash management & customer management
- Assisting the other branches in terms of cash operations.
Officer
M/S. RAMANI AND RAMANUJAM Chartered Accountants
Chennai
06.1999 - 08.2003
- Projects
- Funds Transfer Unit
- Remittance returns
- Expense Processing
- Automated Teller and Inter Branch Reconciliation
- Reconciliation of RBI/SBI Accounts
- Reconciliation of ATM deposit and Withdrawals
- Reconciliation of Managers Cheques and Demand Drafts
- Reconciliation of Funds transfer account
- Awards & Accomplishments
- Rated ‘Excellence in all 5 internal audit reviews in 9 years, with Citi Financials
- Awarded ‘Star Employee of the Year for 2009 & 2010, with Citi Financials
- Nominated as ‘Champion for “Member get Member” program, with Citi Financials
- Awarded Best BOM in the Chennai region for (2017)3rd quarter with Equitas Bank
- Awarded Best BOM in the Chennai region for (2017)4th quarter with Equitas Bank
Education
Bachelor of Bank Management -
University of Madras
Accomplishments
Awarded star employee 5 times with Suryoday Small Finance Bank ltd.
Awarded for Valuable Contribution for LI with Suryoday Small Finance Bank for the 2021
Timeline
Asst Branch Manager
Suryoday Small Finance Bank
09.2018 - Current
Branch Operations Head
Equitas Small Finance Bank
09.2016 - 09.2018
Deputy Manager
Kotak Mahindra Bank
10.2013 - 09.2016
Officer/Manager
Citi Financial Consumer Finance India
03.2004 - 09.2013
Officer
M/S. RAMANI AND RAMANUJAM Chartered Accountants
06.1999 - 08.2003
Bachelor of Bank Management -
University of Madras
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