SRINATH POTTIPALLE
EXECUTIVE
Hyderabad
Summary
Dynamic executive with a proven track record at Out Patient Department, excelling in customer relations and operations management. Achieved significant organizational growth through innovative business development strategies and effective team leadership. Skilled in optimizing workflows and enhancing productivity, fostering a culture of excellence and collaboration.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Executive
Out Patient Department
12.2024 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Prepared annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Located bottlenecks to streamline existing processes.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Implemented cutting-edge technology solutions to improve data analytics, enabling more informed decision-making.
- Secured substantial media coverage for company initiatives, amplifying brand visibility and public engagement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Trainee
Out Patient Department
05.2024 - 11.2024
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Interacted with customers under supervision to support operational objectives.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Filled out timesheets and paperwork according to identified requirements.
- Supported organizational objectives with help from existing employees.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
- Contributed ideas in brainstorming sessions, leading to innovative solutions for project challenges.
- Engaged in problem-solving activities with peers to develop critical thinking skills, enhancing team resilience.
- Assisted in preparation of financial reports, supporting more informed decision-making.
- Contribated to inventory management, ensuring optimal stock levels and minimizing waste.
- Participated in industry workshops and seminars, continuously expanding professional knowledge and skills.
- Supported quality assurance efforts by conducting routine checks, contributing to higher product standards.
- Supported project managers with documentation, leading to better project tracking and communication.
- Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
- Assisted in planning and executing community outreach programs, increasing brand visibility and engagement.
- Shadowed senior staff during client meetings, gaining valuable insights into client management strategies.
- Supported implementation of new technologies, leading to more efficient workflows.
- Compiled and analyzed feedback from customer surveys to guide improvements in service delivery.
- Engaged with customers on social media platforms, improving online presence and customer interaction.
- Participated in safety drills, ensuring readiness in case of workplace emergencies.
- Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues.
- Facilitated smoother operations by maintaining clean and organized workspace.
- Assisted in creating marketing materials, enabling more effective customer outreach.
- Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
- Operated cash registers and managed financial transactions.
- Participated in weekly team meetings to offer insights, fostering collaborative work environment.
- Assisted in conducting market research, providing valuable data for strategy development.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Store Leader
LaunchCapital
12.2023 - 06.2024
- Coordinated with other departments for seamless event planning and execution within the store.
- Collaborated with store leadership to develop promotional campaigns and special events.
- Organized regular team meetings for effective communication of goals, expectations, updates, addressing concerns.
- Enhanced customer satisfaction through prompt issue resolution and exceptional service.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
- Managed inventory levels to minimize stockouts and overstocks, increasing sales opportunities.
- Mentored junior team members for professional growth and increased productivity.
- Analyzed sales data to identify trends, optimize product placement, and maximize profits.
- Transferred, created and received stock orders to guarantee product stability.
- Assisted in employee recruitment, interviewing, and training for a high-performing team.
- Handled daily operational tasks such as opening/closing routines and cash management ensuring smooth functioning of the store.
- Improved store efficiency by streamlining processes and optimizing staff scheduling.
- Resolved escalated customer complaints professionally to maintain brand reputation.
- Oversaw loss prevention efforts to reduce shrinkage rates significantly in the store area.
- Maintained guest-friendly environment to drive sales, repeat business and service.
Education
B .COM COMPUTERS APPLICATIONS - Computer Applications Development
NATIONAL DEGREE COLLEGE
NANDYAL 04.2001 -
High School Diploma -
PRAGNA JUNIOR COLLEGE
ALLAGADDA 04.2001 -
High School Diploma -
ZP HIGH SCHOOL
ALAMUR , KURNOOL 04.2001 -
Skills
Customer relations
Timeline
Executive
Out Patient Department
12.2024 - Current
Trainee
Out Patient Department
05.2024 - 11.2024
Store Leader
LaunchCapital
12.2023 - 06.2024
B .COM COMPUTERS APPLICATIONS - Computer Applications Development
NATIONAL DEGREE COLLEGE
04.2001 -
High School Diploma -
PRAGNA JUNIOR COLLEGE
04.2001 -
High School Diploma -
ZP HIGH SCHOOL
04.2001 -