Srindhi Pesaru
Hyderabad
Summary
Dynamic professional with extensive experience in credit evaluation and customer service. Adept at managing underwriting processes and collaborating with cross-functional teams to drive efficiency and improve decision-making outcomes.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Assistant Underwriting Manager
Finsave Technologies Private Limited
Hyderabad
10.2023 - Current
- Managed underwriting workflow to ensure timely policy processing.
- Analyzed credit data to assess customer risk profiles and recommend decisions.
- Assessed loan applications according to established criteria and provided recommendations on approval or denial.
- Conducted financial analysis of potential credit risks using quantitative and qualitative data.
- Collaborated with cross-functional teams to enhance credit evaluation processes.
- Assisted in training junior underwriters on industry best practices.
- Provided training sessions for junior analysts on best practices in credit assessment.
Customer Support Engineer
Finsave Technologies Private Limited
Hyderabad
06.2021 - Current
- Diagnosed and resolved customer issues through remote troubleshooting methods.
- Developed procedures to resolve common customer issues, reducing response time.
- Tracked customer feedback to identify trends and enhance service quality.
- Maintained knowledge of industry trends to provide informed customer guidance.
- Collaborated with cross-functional teams to enhance product features and performance.
- Coordinated with other departments to address cross-functional issues, improving resolution efficiency.
- Assisted in developing user manuals and support documentation for products.
- Performed regular maintenance on systems to ensure optimal performance.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Supervised and directed workers engaged in customer support process.
Business Development Executive
Water health India Private Limited
Hyderabad
09.2019 - 06.2021
- Conducted market research to identify and capitalize on growth opportunities in water health sector.
- Collaborated with sales team to create effective promotional materials.
- Coordinated client meetings to discuss water quality solutions and services.
- Assisted in preparing proposals for potential business clients and stakeholders.
- Facilitated training sessions for new team members on service protocols.
- Maintained up-to-date knowledge of industry trends and competitor activities.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Developed strong connections with clients, partners, and vendors to foster collaborative efforts. with clients, partners, and vendors to establish and strengthen successful partnerships.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Negotiated contracts with clients, securing new business development initiatives and fostering long-term collaboration.
- Reduced process lags by training employees on best practices and protocols.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
Education
BBA - Finance
BBA
Sai Sudhir Degree And PG College03-2025
Skills
- Financial analysis
- Risk assessment
- Project management
- Customer service
- Data analysis
- Team collaboration
- Credit evaluation
- Underwriting expertise
- Claims handling
- Underwriting guidelines
- Credit analysis
- Team building
- Communication skills
- Attention to detail
- Client acquisition
- Active listening
- Analytical thinking
- Market research
- Relationship building
- Problem-solving abilities
- Analytical skills
- Excellent communication
- Problem-solving aptitude
- Negotiation proficiency
- Decision-making
- Professionalism
- Task prioritization
- Continuous improvement
- Effective communication
Languages
English
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Kannada
Intermediate (B1)
B1
Certification
Executive Program in FRM - IIM Vizag
Timeline
Assistant Underwriting Manager
Finsave Technologies Private Limited
10.2023 - Current
Customer Support Engineer
Finsave Technologies Private Limited
06.2021 - Current
Business Development Executive
Water health India Private Limited
09.2019 - 06.2021
BBA - Finance
BBA