Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Languages
Timeline
Generic
Srinibash Rout

Srinibash Rout

Bhubaneswar

Summary

Expert in optimizing service procedures to enhance team productivity and efficiency. Proven track record in achieving high customer satisfaction, fostering loyalty, and implementing effective retention strategies. Strong ability to balance the needs of customers, employees, and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Mani Tirumala Project Pvt Ltd
Bhubaneswar
07.2024 - Current
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Maintained accurate financial records including invoices, payments, receipts and other transactions.
  • Handled incoming calls from customers regarding inquiries or complaints.
  • Created reports on a weekly basis to track customer service metrics.
  • Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
  • Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.
  • Compiled and maintained records of customer accounts and invoices.
  • Managed database systems for tracking customer information and sales activity.
  • Organized filing systems for easy retrieval of documents when needed.
  • Organized documents related to customer accounts for easy retrieval when needed.
  • Maintained filing systems to organize operations and administration records.
  • Resolved customer issues promptly and professionally while adhering to company policies and procedures.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Drove customer feedback to deliver information to management for corrective action.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Helpdesk Executive

Cushman & Wakefield
Bhubaneswar
04.2022 - 06.2024
  • Followed up with customers after resolution of their issues was completed.
  • Ensured compliance with IT security policies by verifying user access rights.
  • Monitored network performance metrics and responded to alerts promptly.
  • Assessed customer needs and recommended appropriate products or services.
  • Generated reports related to helpdesk activities on a regular basis.
  • Updating Bank Statement on Daily Basis.
  • Management of all office functions in association with PM/EM.
  • Customer relations management.
  • Receiving and assigning complaints to the concerned maintenance personnel.
  • Ensuring entry and completion records of complaints on daily basis.
  • Close liaison with client’s office for all correspondences (Viz. Issue of Notices, circulars, etc.)
  • Ensuring all administrative paperwork is accurate, complete and submitted on timely basis.
  • Management of stationary and office consumables.
  • Daily logging and maintaining of records of work done.
  • Timely escalation of suggestions/observations to improve the maintenance system and procedures.
  • Preparing Complain Tracker on monthly basis & Estate Review on weekly Basis.
  • CAM Collection & follow up for Payment (With Reminder Mail & Call)
  • Looking after all the database, such as CAM Outstanding, HOTO, Occupation List, and Move-in.
  • Club House Booking, Interior Work, NOC, Chq Deposit)
  • Managing all the Operational Activities.

Customer Service Executive

Colliers International
Bhubaneswar
10.2021 - 03.2022
  • Ensured data accuracy and integrity within CRM databases.
  • Generated insightful reports for data analysis.
  • Maintained strong relationships with customers to enhance satisfaction.
  • Updated bank statements daily to ensure financial accuracy.
  • Managed office functions in collaboration with PM/EM for streamlined operations.
  • Received and assigned complaints to appropriate maintenance personnel.
  • Tracked and recorded complaints daily to improve service efficiency.
  • Coordinated closely with client offices for effective communication.

Audit & Admin Assistant

Kejriwal and Associates Chartered Accountant Firm
01.2019 - 10.2021
  • Managed office supplies inventory and placed orders as needed.
  • Developed relationships with clients to enhance account management.
  • Coordinated with external auditors during annual audit reviews.
  • Participated in stakeholder meetings regarding new initiatives and process changes.
  • Researched and resolved customer complaints related to account issues.
  • Collaborated with team members to complete tasks efficiently.
  • Prepared detailed schedules for audits, including revenue, expense accounts, and inventory items.
  • Assisted external auditors by providing necessary documents and information during audits.

Education

Masters - Commerce

IGNOU
Bhubaneswar
01.2019

Certified Financial Planner -

Smartfin Wealth Management
Odisha
03-2018

Graduation - Commerce

Deb Ray Nayapalli College
Bhubaneswar
01.2016

Higher Secondary -

Biju Pattnaik College of Science & Education
Bhubaneswa
01.2013

Skills

  • Microsoft Word
  • Customer service
  • Report generation
  • Issue resolution
  • Client relationship management
  • Database management
  • Operational management
  • Financial recordkeeping
  • Team coordination
  • Excel
  • PowerPoint
  • Tally ERP 91
  • Efficient worker
  • Team handling
  • Teamwork
  • Patience
  • Administrative support
  • Problem solving
  • Customer relations
  • Effective communication
  • Coordinating service initiatives
  • Microsoft outlook, word, and Excel
  • CRM software

Hobbies and Interests

Practicing & Watching cricket, Listening Music, Travel

Languages

  • Odia
  • Hindi
  • English

Personal Information

  • Father's Name: Bira Kishore Rout
  • Mother's Name: Tunilata Rout
  • Date of Birth: 03/02/96
  • Gender: Male

Languages

Odia
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Timeline

Customer Service Manager

Mani Tirumala Project Pvt Ltd
07.2024 - Current

Helpdesk Executive

Cushman & Wakefield
04.2022 - 06.2024

Customer Service Executive

Colliers International
10.2021 - 03.2022

Audit & Admin Assistant

Kejriwal and Associates Chartered Accountant Firm
01.2019 - 10.2021

Masters - Commerce

IGNOU

Certified Financial Planner -

Smartfin Wealth Management

Graduation - Commerce

Deb Ray Nayapalli College

Higher Secondary -

Biju Pattnaik College of Science & Education

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Srinibash Rout