Srinidhi JS

• Directed all aspects of data center operations, including infrastructure management, system performance, and security.
• Lead a team of 40(20 onsite and 20 remote) professionals in maintaining 24/7 data center uptime and ensuring compliance with industry standards.
• Managed large-scale data center migrations and cloud integration projects, achieving a 30% reduction in operational costs.
• Developed and implemented disaster recovery and business continuity plans, ensuring data integrity and availability during emergencies.
• Oversaw capacity planning, performance monitoring, and infrastructure upgrades to support business growth and scalability.
• Collaborated with cross-functional teams to design and deploy new data center solutions, enhancing system efficiency and reliability.
• Conducted regular audits and risk assessments to ensure compliance with regulatory requirements and industry best practices.
• Contributed to business continuity planning efforts by assessing current capabilities against potential threats or disruptions in service delivery channels
• Implemented staff training initiatives to foster professional development and maintain technical expertise within the team
• Reduced downtime for critical systems by proactively identifying and resolving potential issues
• Streamlined inventory management processes, reducing waste and optimizing resource allocation
• Monitored system performance metrics, making necessary adjustments to maintain optimal efficiency levels
• Negotiated favorable contracts with external partners related to power supply arrangements or other critical components essential for smooth data center functioning
• Managed budgetary constraints effectively while maintaining high-quality services for clients throughout data center operations
• Facilitated clear communication between stakeholders during periods of crisis or emergency situations, leading to swift resolution efforts
• Increased energy efficiency with the implementation of temperature control measures and equipment upgrades
• Collaborated with vendors to secure cost-effective solutions for equipment procurement and maintenance needs
• Oversaw the installation and maintenance of hardware, minimizing service disruptions for clients
• Optimized server configurations for improved performance in response to changing client demands
• Managed life cycle replacement of hardware and software
• Oversaw development and implementation of improvements to support network operations
• Analyzed network security and current infrastructure, assessing areas in need of improvement
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
• Liaised with other departments to minimize network interruptions and possible downtimes

Responsibilities:

• Project Coordination: Coordinated fieldwork with Managers/Lead Consultants by developing project plans, scheduling tasks, preparing for workshops, gathering documentation, and liaising with client staff.
• Infrastructure Hardening: Designed and implemented hardening methodologies across servers, storage, networks, data stores, endpoints, and users, including least privilege access, firewall policies, access control, SSO, IPS, and encryption.
• Service Management: Ensured timely handling of escalated service requests and SLA adherence. Managed patch installation and verification on all systems.
• Communication: Provided end-user communication for service outages, system upgrades, improvements, implementations, and retirements.
• Process Improvement: Identified areas for process enhancements and kept detailed records of daily progress to address and correct issues.
• Team Management: Supervised IT professionals, including employees and contractors, with over 10 years of management experience. Onboarded new employees with training and documentation.
• Documentation: Managed the development and maintenance of departmental policies, procedures, disaster recovery plans, and technical reports.
• ITSM Improvement: Drove continuous improvement in IT Service Management (ITSM) practices.
• Stakeholder Relations: Maintained strong relationships with department managers, IT contractors, and key vendors.
• Systems Deployment: Designed and managed IT systems deployment, including budgeting, planning, and execution.

As a Freelance Role

• Problem Analysis and Solutions: Analyzed problematic areas to provide actionable recommendations and solutions.
• Performance Improvement: Enhanced performance, hiring practices, and management systems to support client organizations' success.
• Marketing and Web Strategies: Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Customer Service: Delivered exceptional service to clients, maintaining and extending relationships for future business opportunities.
• Client Collaboration: Worked closely with clients to understand project scopes, align with business owners, and gather operational insights.
• Research and Analysis: Organized and analyzed primary and secondary research to understand industry, market, and company trends.
• Forecasting and Resource Management: Created monthly forecast templates and managed resource allocations for approved projects.
• Presentation and Documentation: Prepared presentations to explain revisions, enhancements, and process improvements. Supported clients with business analysis, documentation, and data modeling.
• Deadline Management: Managed multiple deadlines across various businesses, ensuring dynamic client needs were met.
• Contract Negotiation: Renegotiated outsourcing contracts to achieve significant cost savings.
• Staff Education: Educated staff on organizational missions and goals to support their success.

Responsibilities:

• IT Support Management: Served as the sole point of contact for IT support for over 150 users nationwide, addressing a wide range of technical issues and ensuring consistent support.
• Reporting and Strategy: Manipulated data and generated regular reports for the Board of Directors. Reported on IT strategies and cost-effective improvements to directors.
• Business Continuity and Growth: Collaborated with 3rd party network suppliers on business continuity planning and growth strategies.
• Budget Management: Managed the IT budget and reported financial details to the Finance Director and Chief Executive regularly.
• Procurement and Installation: Procured and installed all IT equipment, software licenses, and necessary items. Purchased and maintained office equipment including servers, PCs, laptops, and printers.
• Head Office Management: Ran the head office and managed staff, including carrying out PA duties for directors.
• Asset Management: Tracked IT hardware and software assets, coordinating with STPI Agents for bonding and debonding activities. Played a major role in closing India Operations by managing IT asset debonding and shipping to HQ.
• Backup and Restore: Oversaw backup and restore procedures nationwide to ensure data integrity and availability.

Responsibilities:

• In charge of Lab Operations: Oversaw the daily operations of the lab, ensuring efficient and effective functioning.
• Coordination: Collaborated with teams such as Storage and Application to resolve issues and maintain system integrity.
• VMware Environment Setup: Established VMware environments for internal and external customers, enhancing virtualization capabilities.
• Service Desk Accountability: Managed Technology Service Desk deliverables, monitored work allocation, and took corrective actions to minimize customer impact.
• Network Maintenance: Maintained the India CoE R&D center network, ensuring robust and reliable connectivity.
• Avocent Digital KVM Implementation: Implemented a digital KVM solution for 3000 servers, streamlining management and control.
• Green IT Initiatives: Played a major role in making the India CoE R&D center a Green IT Lab, promoting sustainability.
• Day-to-Day Lab Operations: Handled all aspects of daily lab operations, ensuring smooth and efficient workflow.
• Process Implementation & Audits: Implemented new lab processes and conducted regular audits to ensure compliance and efficiency.
• Team Management: Provided leadership and mentorship to the IT team, fostering a collaborative and innovative work environment. Team Size 12
• Change & Problem Management: Extensively worked on change management and problem management, ensuring minimal disruption and quick resolution of issues.
• Continuous Improvement: Participated in continuous improvement initiatives, generating suggestions and engaging in problem-solving activities.
• Customer Service: Resolved problems, improved operations, and provided exceptional service to customers.
• Relationship Management: Developed and maintained courteous and effective working relationships with stakeholders.
• Coordination & Planning: Used coordination and planning skills to achieve results according to schedule.
• Collaboration: Collaborated with team members to achieve target results and complete projects on time.

Responsibilities:

• Datacenter Management: Oversaw a datacenter with 30+ servers running Windows 2000 and 2003.
• Server Administration: Managed both local and remote servers on the Windows platform (NT/2000/2003), including installation and configuration of ISA, DHCP, and ADS servers.
• Antivirus Management: Configured and managed Symantec Endpoint Protection 11.0 antivirus server.
• Backup Management: Managed server backups, including daily and incremental backups of hard disk drives.
• Database and Development Tools: Configured SQL Server 2000 and 2005, and installed Team Foundation Server (TFS).
• Health Monitoring: Monitored server and network health using Nagios monitoring tools.
• Software and Vendor Management: Handled vendor management, license management, and asset management.
• Mail and Network Services: Created and managed mail IDs on Lotus Domino Server. Administered and troubleshot network and local printers.
• Network Configuration: Configured wireless routers (Cisco Linksys) and managed Sonic Firewall.
• Recognition and Achievements: Received management recognition for successfully executing a major project involving the setup of new infrastructure from scratch. Implemented proactive monitoring activities that significantly reduced infrastructure outages.
• Project and Technical Contributions: Contributed to understanding IT requirements and future projects, providing technical input to align with business needs.

Major Projects Handled at PAM Network Ltd