Bike Riding
Srinidhi Muniraju
Associate - Sales Support
Bengaluru
Summary
Professional with experience in sales support and asset management. Skilled in product knowledge and technical skills, consistently resolving customer inquiries and enhancing operational efficiency to drive satisfaction and loyalty.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Sales Support Associate
MSI Services
07.2023 - Current
- Collaborated with sales representatives to resolve customer inquiries and issues effectively.
- Managed order processing and fulfillment, ensuring timely delivery of products.
- Assisted in the preparation of sales reports, improving accuracy and consistency.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Coordinated sales support activities to enhance team efficiency and customer satisfaction.
Asset Management Specialist
Fidelity Investments
12.2019 - 12.2020
- Worked on 401(k) Retirement plan offered by the Employers in the United states
- Processed requests related to Return on Equity (ROE) calculations and reporting.
- Processed and managed employee requests for pre-tax 401(k) contributions, ensuring accuracy and timely completion.
- Processed and managed employee requests for after-tax 401(k) contributions, ensuring accuracy and timely completion.
- Worked on the administration and processing of Defined Contribution and Defined Benefit retirement plans.
Mortgage Banker
Concentrix
07.2017 - 12.2019
- Processed Progress Draw invoices as part of the mortgage lending process, ensuring accurate and timely processing.
- Handled and processed construction loan payments in accordance with client requests and established mortgage procedures.
- Validated builder and customer credentials for requested construction-stage payments and facilitated the conversion of loans into the repayment period.
- Processed Home Loan-to-Investment Loan and Investment Loan-to-Home Loan conversions efficiently and accurately.
Education
PUC - Commerce
04.2001 -
B.com - Accounting And Finance
04.2001 -
SSLC -
04.2001 -
Skills
Certified in Python
Attention to detail
Multitasking Abilities
Adaptability and flexibility
Product knowledge
Account management
Certification
Python
Interests
Like to play Cricket and Badminton
I like to play Cricket and Badminton, any sport would make me feel good.
Timeline
Sales Support Associate - MSI Services
07.2023 - Current
Asset Management Specialist - Fidelity Investments
12.2019 - 12.2020
Mortgage Banker - Concentrix
07.2017 - 12.2019
Reva Institute of Science And Management - B.com, Accounting And Finance
04.2001 -
Reva Institute of Science And Management - PUC, Commerce
04.2001 -
RT Nagar Public School - SSLC,
04.2001 -