Srinidhi Prasad

Company Overview: Empower serves all segments of the employer-sponsored retirement plan market – small, mid-size, and large corporate clients, government plans, non-profit entities, and private-label record-keeping clients – and offers individual retirement accounts.

• Successfully led Transfers, New Business, Cash Hold, and Disbursement teams by providing guidance, support, and motivation to ensure team success.(Current leading IROR and brokerage team)
• Successfully transitioned transfers and the new business process to India and notified all relevant parties, including team members, the transition manager, and managers from both sites.
• Proactive strategy outlining the necessary steps for a smooth handover, including knowledge transfer, task delegation, and communication.
• Conducted regular performance evaluations, and provided feedback to team members.
• Skilled at fostering a collaborative work environment, promoting teamwork, and building strong relationships with team members and cross-functional teams.
• Experienced in resolving conflicts and addressing issues within the team, while maintaining a positive and productive work environment.
• Collaborating with other EPW divisions to take advantage of process enhancements.
• Perform RCA and place controls to avoid the reoccurrence of impacting errors by using QC tools and techniques.
• Training and Development - Provided direction and support to the team for building capability and better client servicing.

• Onboarding clients to the Empower platform.
• Taking immediate action on any kind of amendments and client queries via email.
• Before onboarding clients to the Empower platform, ensure that US regulatory compliance is in place.
• Taking care of all day-to-day client service requests and acting as a liaison between the client, Operations, and the middle office team.
• Providing services to U.S.-based third-party administrators in managing day-to-day recordkeeping operations.
• Manage and develop operational partners' relationships by conducting operational update meetings and day-to-day ops liaison within key work streams.
• Coordinates with internal operations departments to ensure accurate, complete, and timely processing of transactions.
• Maintenance of plan data, and problem research, and resolution.
• Communicating with the middle office team and handling clients' queries.
• Provided key points to automate the process in a few areas where the system can accommodate.
• Monthly reporting for the governance call, dashboard update, NIGO and cancellation request to partners, and restricted plan reporting for the team.
• Part of the transition calls for new changes and updates in turn to train.
• POC for process automation to highlight, suggest, and eliminate non-value-added steps.
• NIGO reduction project – made a mandate to update the document form to avoid NIGOs.

Company Overview: A market-leading provider of equity, equity-linked products, derivatives, asset management, wealth management, and banking services to institutional, corporate, and retail clients worldwide.

• Booking trades as requested by traders, and simultaneously releasing instructions to the market.
• Communicating with multiple brokers to book exchange-related trades.
• Taking immediate action on any kind of amendments
• Pre-matching trades with counterparties in an effective manner in order to ensure smooth and timely settlement of trades.
• Ensuring prompt settlement of high-value trades associated with risk in order to avoid buy-in risk, market fines, and losses.
• Interaction with various departments, which include counterparties, custodians, middle office, stock loan, and other internal teams to ensure the settlement of trades on value day.
• Reconciliation of cash and stock positions, and make sure that ledger positions match with those of the agents' statements.
• Market-leading provider of equity, equity-linked products, derivatives, asset management, wealth management, and banking services to institutional, corporate, and retail clients worldwide.