Srinidhi S

Supervised the end-to-end "Business loan" processing cycle from Application stage to Disbursal, and maintained MIS and reports for senior management.

• Led a team of 12, monitored daily and monthly targets and KPIs, and ensured the team met SLAs consistently.
• Lead high-value or complex negotiations with clients
• Resolved customer issues on ROI and PF 's, and ensured high client satisfaction.
• Ensured all customer Documents and Details meet the latest compliance standards.
• Aligned with business goals and timelines.
• Boosted team performance by implementing efficient sales strategies and techniques.
• Worked closely with sales team to Smooth Disbursements
• Recognized as 'Best Performing Team Lead' in February 2025.

• Managing the end-to-end processes of "Purchase Finance" and "Business loans".
• Review and approve credit limits, handle the complete loan process, monitor and administer credit, maintain strong relationships with clients, activate limits, utilize limits, and manage collections.
• Train new employees, prepare reports on credit, team performance reports, departmental reports, and maintain the dashboards of the processes.
• Maintain good relationships with internal and external stakeholders.
• Monitor service quality, and ensure customer satisfaction.
• In my tenure, I built the SCF product from 0 to 3 crore monthly.

• Checker maker - Call audit, video call audit, reports, handling data of the team, attendance reports, allocation of work, team handling.
• Auditing calls, making decisions, and sending warning mail on the level of escalation made by the Sales team.
• Internal Recruitment at Transformation & Strategic Operations, Byju's.
• Increased the call quality from 76% to 98%.