Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Technology
Project Domain
Timeline
Generic

Srinithi Jayabalan

Summary

Business Analyst with over 3 years of experience in business process analysis and project implementation. Expertise in delivering actionable insights and optimizing workflows to align business objectives with IT solutions. Proficient in data analysis, requirement gathering, and fostering cross-functional collaboration to enhance efficiency and support strategic decision-making.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Analyst

Cognizant Inc.
12.2021 - Current
  • Conducted data analysis to identify trends and forecast outcomes supporting strategic decision-making.
  • Collaborated with cross-functional stakeholders to gather and document requirements for organizational alignment.
  • Served as a liaison between technical teams and business stakeholders, ensuring timely milestone delivery.
  • Analyzed business requirements to enhance operational efficiency and overall effectiveness.

Education

MBA - Human Resource Management

Manipal University
Jaipur
02.2024

B.Sc. - Mathematics

KG College of Arts & Science
Coimbatore
06.2021

Skills

  • Business and data analysis
  • Process improvement and workflow optimization
  • Requirements gathering and stakeholder management
  • Project management and reporting
  • Cross-functional collaboration

Certification

  • HTML, XML- KGISL
  • Advanced Excel- KGISL
  • C++ Basics- KGISL
  • Oracle Database- KGISL
  • Prompt engineering foundation- CTS internal
  • Gen AI fundamentals- CTS internal

Accomplishments

  • Collaborated with cross-functional teams to perform root cause analysis of high-severity incidents, driving resolution, and improving system stability
  • Automated legacy processes in partnership with the product team, reducing manual effort and improving operational efficiency up to 15%
  • Served as primary liaison during P1/P2 incidents, ensuring timely communication of issue status, impact, and ETA to stakeholders and business users
  • Executed yearly Run-the-Bank (RTB) activities, ensuring compliance, risk mitigation, and seamless business continuity
  • Elicited and documented business requirements from stakeholders, translating them into functional specifications for development teams

Technology

  • ServiceNow (SNOW)
  • JIRA
  • Advanced Excel
  • Microsoft Copilot
  • Mainframe

Project Domain

  • TJX- Retail: NA, EU

Timeline

Business Analyst

Cognizant Inc.
12.2021 - Current

MBA - Human Resource Management

Manipal University

B.Sc. - Mathematics

KG College of Arts & Science

Similar Profiles

CREATE PROFILE
Srinithi Jayabalan