Srinivas

Summary

Senior Manager at Wissen Infotech specializing in SAP Cloud Integration with a strong record of improving service delivery. Led a team of over 10 professionals, enhancing operational efficiency and promoting teamwork. Recognized for mentoring emerging talent and building robust stakeholder relationships, achieving excellence in quality assurance and customer satisfaction.

Overview

year of professional experience

Certification

Work History

Senior Manager

Wissen Infotech

Bangalore

10.2024 - Current

Enhanced service delivery through collaboration with cross-functional teams.
Managed a team of 10+ employees by setting goals, delegating tasks, and monitoring performance.
Developed strategies to improve operational efficiency, reduce costs, and boost productivity.
Mentored junior staff on business processes, customer service standards, and quality assurance protocols.
Established effective communication channels between departments to facilitate collaboration.
Cultivated long-term relationships with key stakeholders including customers and suppliers.
Evaluated customer satisfaction through surveys and analysis of feedback results.
Oversaw quality assurance efforts to uphold high product and service delivery standards.

Education

Bachelor of Engineering - Computer Science

Bangalore University

08-2002

Skills

SAP Cloud Integration - CPI/CI
SAP NetWeaver PI/PO

Release management