SRINIVAS
Hyderabad
Summary
Operations leader with extensive experience at Muthoot Finance Limited. Expertise in team leadership, regulatory compliance, account reconciliation, and process optimization. Proven ability to enhance operational efficiency and customer service while achieving business objectives through strategic planning and collaboration. Results-driven in dynamic financial environments.
Overview
5
5
years of professional experience
Work History
Branch Manager
Muthoot Finance
HYDERABAD
02.2025 - 01.2026
- Directed daily branch operations, ensuring compliance with company policies and standards.
- Oversaw customer service, human resources, sales, and marketing activities to ensure seamless branch operations.
- Resolved customer inquiries and complaints promptly, strengthening relationships and trust.
- Executed regular performance reviews for branch employees to identify development areas and boost team effectiveness.
- Analyzed performance data to identify opportunities for improvement and growth.
- Established financial management mechanisms to reduce risks and protect branch assets.
Assistant Manager
Muthoot Group
05.2023 - 01.2025
- Supported daily operations and customer service management, enhancing service delivery at leading financial services group.
- Analyzed customer feedback to identify areas for service enhancement.
- Managed employee attendance records, timekeeping, and payroll information to ensure accurate tracking and reporting.
- Monitored compliance with safety regulations and company policies to maintain a safe work environment.
Junior Relationship Executive
Muthoot Group
05.2021 - 05.2023
- Identified customer needs to enhance satisfaction and foster loyalty.
- Delivered attentive service to customers during face-to-face and phone interactions.
- Generated leads through targeted outreach efforts.
- Executed daily responsibilities with accuracy to support operational effectiveness.
Education
Master of Science - Electronics
Sai Sudhir Pg College
Hyderabad01-2014
Bachelor of Science (B.Sc) -
Adarsh Degree College
Mahaboob nagar01-2012
Intermediate -
Gowtham Junior College
Hyderabad01-2009
10th - Telugu
Sri Saraswathi Shishu Mandir
Narayanpet01.2007
Skills
- Regulatory compliance
- KYC verification
- Risk management
- Bank reconciliation
- Operations management
- Performance management
- Documentation and reporting
- Customer relationship management
- Team leadership
- Customer service
- Time management
- Performance evaluation
Languages
English
Intermediate (B1)
B1
Hindi
Beginner
A1
Telugu
Native
Native
Technical skills
Ms-office
Basic knowledge in internet concepts
Personal information
- Name :Srinivas
- father name :Nagireddy
- Dob:05-06-1991
- marital status :Single
Timeline
Branch Manager
Muthoot Finance
02.2025 - 01.2026
Assistant Manager
Muthoot Group
05.2023 - 01.2025
Junior Relationship Executive
Muthoot Group
05.2021 - 05.2023
Master of Science - Electronics
Sai Sudhir Pg College
Bachelor of Science (B.Sc) -
Adarsh Degree College
Intermediate -
Gowtham Junior College
10th - Telugu
Sri Saraswathi Shishu Mandir