Srinivas Bajoju

Presales Solutions Engineer

CloudFuze

04.2022 - Current

Product Demonstrations: Articulating detailed and customized demonstrations of CloudFuze products, adapting to the unique needs of each client, from SMBs to large enterprises.
Solution Design: Understand the pain and challenges of enterprises organisations and leverage in-depth knowledge of CloudFuze's technology (API's, Data base, Servers etc) and cloud data storage providers (Box, Dropbox, Google Clouds- Drive, Gmail & Google Chat, Slack, Microsoft clouds - OneDrive, SharePoint Online, Teams, Sharefile, Egnyte etc) in terms of API limitations, functionality of all the clouds to craft bespoke solutions that meet specific client requirements and address complex technical challenges.
Client Engagement: Serve as the primary technical point of contact, ensuring clear communication and alignment throughout the client journey alongside Account Managers. On a day-to-day basis, I engage with multiple clients across the globe, tailoring technical solutions and adding value to the sales process.
Technical POCs: I help enterprise and SMB clients in the process conducting proof of concepts which include integration of CloudFuze application through API's in the scoped cloud market place.
Connecting scoped clouds to the CloudFuze application and ensuring the connection is successful. Then I will help clients to migrate the data from one cloud storage provider to another.
After addressing all the Technical concerns and making sure clients are aligned with the solution. I prepare detailed go live considering the requirements and discussions with clients.
Process Innovation & AI implementation in Presales at CloudFuze: I spearheaded the enhancement of the Presales process by creating a centralized repository in JIRA. This allowed for efficient and organized handling of client interactions, including demos, POCs, technical queries, and security concerns. I defined clear workflows and phases for each work item and established SLAs (Service Level Agreements) for every item to ensure timely and efficient client service. Additionally, I implemented AI-driven automation to handle frequently asked client questions, significantly improving response times and overall client experience.
Research and Competitive Analysis: I conduct in-depth research on CloudFuze's competitors to identify product gaps and unique features. This involves preparing a detailed backlog with clear feature descriptions and then collaborating closely with the engineering team. This ensures that our product evolves in line with market demands and client expectations, strengthening our competitive edge.
Security and Compliance Coordination: I serve as the primary point of contact for all security and compliance matters at CloudFuze. My role includes conducting security assessments, completing Privacy Impact Assessments (PIAs), and ensuring our solutions meet industry standards and client security expectations. I regularly fill in security questionnaires, RFIs, and handle Data Protection Agreements (DPAs) as part of my day-to-day activities. Additionally, I coordinate with third-party security consultants to obtain any necessary information, ensuring a comprehensive and seamless compliance process.
Customization Estimations: I handle the full process of estimating time and costs for any client-requested customizations that go beyond our standard features. So when a client wants a new feature that we don't currently support, I gather their requirements, discuss them with our product team, and figure out how much time and resources we need. Based on that, I give the client a clear cost estimate so they know what to expect.
Project Timelines and Roadmap Planning: As a Presales Engineer, I'm responsible for setting project timelines and defining the project roadmap. I analyze the client's requirements, like migrating from Google Clouds to Microsoft Clouds, estimate the total data size and object count, and consider factors like API throttling and client deadlines. I then collaborate with the infrastructure team to estimate server needs and lay out a clear project roadmap before handing it over to the project management team.
Subject Matter Expert (SME), CloudFuze: Acted as the primary source of in-depth product knowledge for CloudFuze, serving as the go-to expert for sales, business development representatives (BDRs), development teams, and new hires. Created and maintained comprehensive product documentation, outlining functionalities, features, and limitations. Provided technical collateral to support internal teams and enhance client understanding.
Successfully engaged with 1000 + clients across the globe, delivering tailored solutions that drove high client satisfaction and successful cloud migrations.
Played a key role in winning major enterprise clients, including Warner Bros., National Geographic, Discovery, CMS, AB-inbev and many others. Contributing directly to the company's branding and revenue growth.
Consistently recognized with annual performance awards for contributions to business growth, client success, and cross-functional excellence.

Summary

Overview

Work History

Presales Solutions Engineer

Software Engineer in Test

Education

B-tech - Engineering

Skills

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Timeline

Presales Solutions Engineer

Software Engineer in Test

B-tech - Engineering

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