Business Management
Srinivas Bolla
Store Manager
Hyderabad
Summary
Handling Store as Store Manager from day one.
Accomplished Store Manger skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Handling new projects in terms of Visual Merchandise
Handling Andhra Pradesh & Telangana states Hamleys stores Visual Merchandise.
Training new staff for Visual Merchandise.
Taking care of Commercial and Inventory
Overview
10
10
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Deputy Store Manager
Hamleys (RBL)
Hyderabad
11.2016 - 09.2022
- Managed inventory control by reducing damages percentage (from 0.9 to 0.7) and organizing back office.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Created standard operating procedures for maintaining Cash control and store opening, closing procedures.
- Introduced new methods, practices and systems to reduce turnaround time like changes in Duty roster and nominate performance based incentive.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store sections contribution through Visual Merchandise.
- Maintained Checklist points of opening,closing ,briefing, VM,Mystery audit and Store manager.
- Maintained E-COM business with offline staff.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated merchandise and displays to feature new products and promotions.
Sales Executive
ACT
Hyderabad
11.2012 - 10.2016
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Managed over 50 customer calls per day and Increased sales by 14%
Education
MBA - Marketing And Finance
Global Institution of Mgnt (Affiliated To OU)
Ibrahimpatnam 07.2010 - 09.2012
Bachelor of Commerce - Commerce
Nrupatunga Degree College (Affiliated To OU)
Hyderabad 06.2007 - 05.2010
Intermediate - MEC
Sri Chaitanya Jr College
Hyderabad 06.2005 - 06.2007
Board of Secondary -
Indo American School
Hyderabad 06.2004 - 05.2005
Skills
Goals and performance
New-Hire Training
Vendor management
Product and service sales
Sales growth
Operations
Employee scheduling
Staff Scheduling
Business development and planning
Customer experience
Staff supervision
Sales and marketing
Human resource policies
Training
Customer Relations
Staff Management
Accomplishments
- Supervised team of 19 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved multiple issues which led to appreciations from superior.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Maintaining 100 percentage quality of Target Vs Achievement.
Interests
Innovating New Ideas
Team Work
Timeline
Deputy Store Manager
Hamleys (RBL)
11.2016 - 09.2022
Sales Executive
ACT
11.2012 - 10.2016
MBA - Marketing And Finance
Global Institution of Mgnt (Affiliated To OU)
07.2010 - 09.2012
Bachelor of Commerce - Commerce
Nrupatunga Degree College (Affiliated To OU)
06.2007 - 05.2010
Intermediate - MEC
Sri Chaitanya Jr College
06.2005 - 06.2007
Board of Secondary -
Indo American School
06.2004 - 05.2005