Vice President with extensive experience in Collateral Management at Societe Generale, specializing in optimizing operational processes and enhancing client satisfaction. Demonstrated expertise in Agile methodologies and strategic planning, achieving significant cost savings through innovative technology solutions. Skilled in fostering collaboration and delivering exceptional results in high-pressure environments.
Overview
25
25
years of professional experience
Work History
Vice President - Regional Head - Tech & Ops
Societe Generale Global Service Centre
Bangalore
07.2020 - Current
Company Overview: Cross Asset Collateral, Clearing & Cash Management
Leading a team of 220+ FTEs consisting of Ops & Technology across Bangalore and Chennai facing Clients and Clearing Houses to provide Comprehensive Collateral Management and Client Valuations Services.
Responsibility spans from Administration to Value-Added services like Optimization, Mitigate Credit Risk & Managing Operational Processes in case of Defaulting Counterparties.
Client Onboarding for ISDA CSA, GMRA, GMSLA, CDA etc.
Working with FO and RISK teams in onboarding new clients/contracts.
Actively contribute to the objective of RWA Sustenance and optimal utilization of Collateral - Cash/Securities.
Issuing/Receiving IM&VM Margin Calls, performing Portfolio Reconciliation and Dispute Resolution in line with CFTC/EMIR Directive for Bilateral OTC, Repo & Sec Lending.
Principal & Agency Clearing - Monitoring the IM/VM Calls Issued by CCP, Working with Clients for Delivery/Recall of Collateral pledged with CCPs, Default Management Process and Explore opportunities for Optimal Utilization of Collateral received.
Responsible for Production Support, Development and prioritizing the development requests for all the LoBs following Agile@Scale Methodology & DevOps Models.
Optimal utilization of resources in order to manage the existing volumes and also absorb incremental volumes if any.
Monitoring the risk in the IT Processes through ITRM, TSA, TCO, Vulnerability etc.
Delivering top NPS scores, CSAT Scores from the internal and external stakeholders and clients and analyze feedback where needed to make necessary improvements.
Continuously look for opportunities and avenues to Strengthen Controls, Increase Efficiency with final focus on Improved Customer Satisfaction.
Cost Optimization, Delivered $4.6 million in savings by decommissioning legacy systems and implementing efficient tech platforms for Automated Onboarding of Legal Documents like ISDA/CSA/GMRA/GMSLA, Consuming data from Central Clearing Parties and Reconciliations Tools.
Process Efficiency, Achieved a 41% productivity gain by leveraging Robotics, Machine Learning and LLM across operations.
Client Satisfaction, Introduced frameworks that significantly improved Net Promoter Scores (NPS) and strengthened payment processes to prevent duplicate transactions worth billions of euros.
Digitization, Built system to provide a 360 and Realtime Counterparty Credit Risk of Clients/Counterparties across the asset classes across group.