Srinivas Dantu
Hyderabad
Summary
Results-driven Account Manager with 8.6+ years of experience managing key client relationships, driving revenue growth, and delivering tailored business solutions. Proven track record of increasing client retention, upselling services, and exceeding performance targets. Skilled in cross-functional collaboration, strategic planning, and knowledge about tools such as Salesforce and HubSpot. Adapt at building trust with stakeholders and aligning customer needs with business goals to drive long-term success.
Overview
9
9
years of professional experience
Work History
Account Manager
AMAZON
Hyderabad
02.2024 - 03.2025
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Analyzed client data and identified opportunities for growth.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
Seller Support Associate
Amazon
Hyderabad
01.2019 - 01.2024
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled returns and exchanges according to company policies.
- Maintained up-to-date knowledge of Amazon policies regarding buyer and seller interactions.
- Performed daily audits of seller accounts for compliance with Amazon policies.
- Investigated payment disputes between buyers and sellers to determine appropriate resolution.
- Responded quickly to escalated customer issues within established SLA's.
- Collaborated with cross-functional teams including marketing, finance, legal, and operations, as needed.
Customer Service Representative
Amazon
Hyderabad
05.2017 - 10.2018
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Conducted regular follow-up calls with customers after resolving their issues.
Operations Executive
HGS
Hyderabad
07.2016 - 04.2017
- Processed high-volume claims with a 98% accuracy rate, ensuring compliance with Medicare, Medicaid, and commercial insurance regulations.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
- Explained premiums owed to policyholders, agents and underwriters.
Education
Bachelor of Commerce - B Com Computers
Bhavans Vivekananda College
Hyderabad04-2016
Bachelor of Science -
Sri Chaitanya
Alwal05-2012
High School Diploma -
Model Mission High School
Hyderabad04-2010
Skills
- Brand management
- Customer relationship management
- Data analysis
- Performance reporting
- Client retention
- Conflict resolution
- Reporting and documentation
- Microsoft Excel
- Knowledge about ServiceNow
- Investigative technique
- Deadline and results-oriented
Timeline
Account Manager
AMAZON
02.2024 - 03.2025
Seller Support Associate
Amazon
01.2019 - 01.2024
Customer Service Representative
Amazon
05.2017 - 10.2018
Operations Executive
HGS
07.2016 - 04.2017
Bachelor of Commerce - B Com Computers
Bhavans Vivekananda College
Bachelor of Science -
Sri Chaitanya
High School Diploma -
Model Mission High School
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