Srinivas Gadikhana

• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Planning and budgeting the Sales of each branches, Achieved goals by developing and executing strategic plans and performance metrics.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Providing Quotations to clients with rate tariff , Negotiations, Correspondence , documentation and compliance check for service contracts.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Reduced operational costs through comprehensive process improvement initiatives and Vendor resource management.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Controlled costs to keep business operating within budget and increase profits.
• Identifying the location of Business area and setting up Franchisee or Branch based on the business volumes.
• Training, Monitoring ,Mentoring the Franchisee Persons and help them to improve and achieve their Business.
• Improving the franchisee business with regular review Mechanism , conducting the Performance meet every month.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Conducted stock audits , Cash audits in regular intervals and maintaining Ware house KPI.
• Fixing KRA for all the Team members and Review on the performance metrics every month.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.

• Managing and monitoring Day to day operations of 14 Warehouses of Telangana.
• Training Station in-charges/ Team leads on new developments, SOPS and Processes laid by the organisation across in all rural Stations .
• Improving overall operational efficiencies and ensuring DE above 92%.
• Monitoring the performances, ensuring SOP are followed and SLA's are met
• Ensuring implementation of Warehouse Norms and Station score card is maintained every Day and improvement Month on Month.
• Interface cross -functionally, including communication with Ground operations team, Sales Team, Technology team, station team and customers.
• Ensure proper Quality compliance and adherence to processes implementing 5S in warehouses.
• Every day Audits on Hygiene and stacking norms of stocks in warehouse in Rural stations through Random VC calls.
• Ensuring the Accounting of cod on same day and remittance of Cash across the state on next day before first half and reconcile with bank statements supporting to CPO.
• Ensure all elements of the delivery are coordinated to meet customer requirements in a timely manner with high quality by coordinating with station team.
• Monitoring and own losses recoveries across Network conducting Stock audits every month and control shrinkages.
• Drive the Team for Timely Movement of Expiry Goods to discard Location in all stations
• Drive the Team on DEPS reports with all the stations to control on inventory losses.

•Identifying and analyzing the Business requirements in Locations and Developing the Franchisee in required locations

•conducting root cause analysis for the low performing area and deploying the suitable model of service provider as per the business volumes

•Retention of Existing Customers and analyzing their business trends and fulfilling their requirements

•Designing the customized solutions for the customers such as Appointment deliveries, time bound deliveries, Floor deliveries cost effectively.

•selling our ware house space to customers and facilitating them as per their requirements, such as Security arrangements , Staffing and End to End Solutions

•Negotiations in vehicle costing in route vehicle placements and Door Delivery vehicles.

•Training and development of Channel partners on their Service parameters.

•Creating a healthy environment with regular review mechanism with channel partners

•Enhancing business by developing new channel partners, proven skill in negotiating with vendors that has come by handling 30 Business Partners

• Conducting Root Cause Analysis of poor Service parameters; analyzing, creating and implementing corrective programs across the territory in coordination with Head Express Distribution Centres and OU In charge.

• Supervising all aspects of logistics operations like truck load planning, shipping/receiving , scheduling, dispatching and maintaining records for the same

• Executing organizational plans as decided by higher management by motivating teams to achieve peak performance, maintain topmost quality service and meet aggressive operational objectives

• Analyzing inventory quarterly in terms of warehouse facilities and comparing system stock with manual stock and producing status match reports to assist the senior management in taking business decisions.

• Enhancing business by developing new channel partners, proven skill in negotiating with vendors that has come by handling 45 Business Partners.

• Ensuring client satisfaction by providing timely resolutions to their queries

• Administering receivables and freight deductions for disputed accounts and payment

negotiations

• Allocating territory wise and executive wise sales budget to ensure the assignments are distributed properly and are completed within time.

• Maintaining positive EBITDA and NDPC by increasing the top line through identification of new customers, filling of empty warehouses, reducing line haul cost, growing the vendors

• Served to company as Franchisee owner for Medchal location
• Ran business effectively to consistently achieve at least 90-95% of goal each Month.
• Delivered 95% of Delivery performance excluding Appointment deliveries.

• Daily Monitoring the performance of Ecom Shipments delivery and Pickups in Andhra pradesh and Telangana.
• Develop and grow vendors, Bikers , Franchisee for effective service to Ecommerce clients of our company.
• Improving and controlling the operational procedures , process , mapping and negotiating rates and maintaining customer relations.
• Develop professional relationship with internal and external customer to ensure effective cargo operations.
• Staff performance, vendor and bikers Performance review & Cost review on Monthly basis.
• Handling complicated customer escalations ( Amazon& Flipkart)
• Responsible for customer complaints resolution for AP & Telangana

• Responsible for inbound dispatches in GATI HYDERABAD NORTH
• Taking care of inbound distribution in Express distribution centre Hyderabad TS.
• Route planning for booking and delivery with in city.
• Responsible for placing sufficient vehicles as per load factor.
• Responsible for maintaining delivery efficiency and service levels.
• Taking care of the warehouse maintenance, material stacking implementation of 5s Norms in warehouse.
• Responsible for training new joinee’s and leading my team.

• Vehicle Unloading and Segregation as per the area and pin code wise in warehouse.
• Follow up of Deps and maintaining zero Deps while loading and unloading.
• Arranging Ga for booking and delivery within city.
• Responsible for maintaining delivery efficiency and service levels.
• Taking care of the warehouse maintenance, material stacking as per norms.
• Maintaining Schedule arrivals and departures of vehicles  Regular stock checks and ensuring zero deps  Ensuring Pod movement on time and maintain 100% pod availability