Srinivas Gowra
Senior Transaction Monitoring Analyst & SME
Bangalore
Summary
As a Senior Analyst specializing in Transaction Monitoring, I possess knowledge of Financial Crime, Compliance, Anti-Money Laundering and KYC. With a total of 14 years of experience in the fields of Customer Service and now as an AML Senior Analyst, I have developed a well-rounded skill set that allows me to remain adaptable and flexible in response to changing market trends. My in-depth knowledge of these verticals enables me to approach my work with a broad perspective, identifying opportunities for streamlining processes and increasing efficiency. As a result, I always aim to be able to consistently deliver high-quality work and try to exceed expectations.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Senior Analyst L2, Transaction Monitoring
HSBC
07.2022 - Current
- Performed comprehensive investigations into assigned financial crime cases, focusing on transaction monitoring and unusual activity reports. Investigated customer accounts flagged for external fraud, detecting potential risks. Actively contributed to financial crime investigations team, ensuring timely and effective responses to cases.
- Utilized transaction monitoring software to identify sanction risks effectively. Conducted thorough analysis of sanctions screening matches to filter out false positives. Evaluated suspicious transactions to initiate appropriate follow-up actions.
- Assess, Analyze and Act on transactions from automated and manual Transactions filtering processes against the applicable global and local lists.
- Verifying KYC of clients and understanding the relationship between the client and counterparties.
- Ensuring that all cases are actioned within the stipulated SLA.
- Ensure appropriate proactive use of external and internal searches of the counterparties.
- Generate detailed case file encompassing thorough narrative and advisement on whether to close case or escalate to L3.
- addressing cases involving anomalies and financial crime concerns detected via world check applications and string searches aimed at identifying negative news on counterparties.
- Assisting team members by sharing insights, best practices to improve knowledge on AML within the organization.
- As an SME, I've taken the following responsibilities:
- Testing of applications such as Norkom related to transactions and how to fix any ongoing issues with stakeholders.
- Implemented case walkthrough for team members and stakeholders as required to review case execution and rectify any quality deficiencies identified.
- Assisting the Manager and attending stakeholder calls for optimization of alerts generated, managing client calls and providing suggestions on how to improvise the gaps in the process and procedures in place
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- coached junior analysts promoting professional development while boosting overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
CCSS Representative
HSBC
06.2018 - 07.2022
- Handling inbound calls & inquiries from existing customers.
- Everyday banking agent – Lost & Stolen, Internet Banking, Verified By VISA, etc.
- Assisting LM with various end-of-the-day reports for the team to assist in keeping a better track of overall performance.
Senior Customer Service Officer - CAPITAL ONE (UK)
MPHASIS LTD
01.2018 - 05.2018
- Negotiating payment arrangements on past owings & providing payment plans to customers for delinquent accounts via inbound and outbound calls.
Senior Customer Service Associate - Premium Service Delivery Team (PSDT) - DINERS CLUB, Australia
MPHASIS LTD
06.2015 - 01.2018
- Assisting with back office work for government accounts and charge cards and direct interaction with clients via email and phone.
- Handling authorizations for charge card customers along with merchant accounts.
- Mentoring new joiners to help them with the process.
Senior Customer Service Associate - VIRGIN HOLIDAYS (UK)
FIRST SOURCE SOLUTIONS
10.2012 - 06.2014
- Interacted with customers via inbound/outbound calls and email interaction towards holiday bookings, flights and excursions.
Management Trainee
THE SOUP SPOON'S SISTER COMPANY (THE HANDBURGER)
10.2011 - 05.2012
- Provided attentive service to guests while delivering high-quality exotic burgers.
- Oversaw daily sales report opening and closing procedures to ensure accurate financial tracking.
- Assisting newcomers with the job process.
Education
10th Standard - Equivalent to O level
Jain International Residential School
Bangalore, INDIADiploma - Business Management
Management Development Institute of Singapore
SingaporeSkills
Performance monitoring
Stakeholder communication
Advanced Excel
Decision-making
Analytical thinking
Process improvements
Time management
Documentation and reporting
Workflow Analysis
Issue identification
Root-cause analysis
Continuous improvement
Risk mitigation
Compliance analysis
Risk analysis
Verbal and written communication
Critical thinking
Accomplishments
- Completed certifications on Anti Money Laundering and countering of Terrorist Financing.
- Supervised team of 14 staff members.
- Resolved product issue(application) through consumer testing.
Certification
Anti Money Laundering and Terrorist financing
Interests
BasketballRepresented Jain International Residential School in Bangalore for the Taluk level in Karnataka & Cluster level competitions in Kerala, Formula 1Have keen interest in watching the sport Met former F1Start Sports commentator, Steve Slater at events held for the night race in Singapore, International Newswire to gain knowledge and read news about current world situations
Timeline
Anti Money Laundering and Terrorist financing
10-2024
Senior Analyst L2, Transaction Monitoring
HSBC
07.2022 - Current
CCSS Representative
HSBC
06.2018 - 07.2022
Senior Customer Service Officer - CAPITAL ONE (UK)
MPHASIS LTD
01.2018 - 05.2018
Senior Customer Service Associate - Premium Service Delivery Team (PSDT) - DINERS CLUB, Australia
MPHASIS LTD
06.2015 - 01.2018
Senior Customer Service Associate - VIRGIN HOLIDAYS (UK)
FIRST SOURCE SOLUTIONS
10.2012 - 06.2014
Management Trainee
THE SOUP SPOON'S SISTER COMPANY (THE HANDBURGER)
10.2011 - 05.2012
Diploma - Business Management
Management Development Institute of Singapore
10th Standard - Equivalent to O level
Jain International Residential School
Awards
Workforce Skills Qualification Certificate, Workforce Development Authority in Singapore. The Soup Spoon’s sister company (The Handburger) - Singapore, Certificate for Performance, First Source Solutions Ltd, Bangalore, India, Certificate for NIL Absence, HSBC, Certificate of Recognition - Super Star of the Month April - 2024, Transaction Monitoring Operations - HSBC, Recognition from Stakeholders, Transaction Monitoring Operations - HSBC
Stakeholder recognition for exceptional performance and dependability for PBUK, where the stakeholder mentioned I had exceeded expectations on performance and SME support to the team, along with identifying gaps in alerted scenarios for alert optimization implementation in H1 2025., Recognition from Stakeholders, Transaction Monitoring Operations - HSBC
Stakeholder recognition for providing in depth case walkthrough sessions on cases which were highlighted for quality improvement.
Declaration
I hereby declare that the above information is true to the best of my knowledge.
Courses
Anti Money Laundering & Terrorist Financing, UDEMY
Custom
Goal: To complete ICA/ACAMS certification for my growth in the world of Financial Crime and achieve better opportunities in Banking